Subject: Ticket Assigned - Conversation with O+
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 20 Dec 2022 07:23:23 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with O+ O+                    Weve shipped your order 9406341899 with AWB FP********1569. Please click here to track :https://centrepoint.app.link/h8luSorwSvb           11:15 AM, 20th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:15 AM, 20th Dec                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            11:15 AM, 20th Dec                     O+                    Hi! Your order number 9406341899 is out for delivery. Track at http://m.shk.do/5jPtmFp0 Stay Happy           11:15 AM, 20th Dec                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           11:15 AM, 20th Dec                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            11:15 AM, 20th Dec                     O+                    1           11:16 AM, 20th Dec                   Centrepoint UAE whatsapp bot                    Hello O+ , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:16 AM, 20th Dec                     O+                    1           11:16 AM, 20th Dec                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           11:16 AM, 20th Dec                     O+                    9406341899           11:16 AM, 20th Dec                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP121922001569    You can also easily track your order from My Account > Order History.             11:16 AM, 20th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:16 AM, 20th Dec                     O+                    2           11:17 AM, 20th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:17 AM, 20th Dec                     O+                    1           11:17 AM, 20th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           11:17 AM, 20th Dec                     O+                    [email-masked]           11:17 AM, 20th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:17 AM, 20th Dec                   Mais                   Dear customer , I am Mais, thank you for contacting us, how may I assist you today?           11:18 AM, 20th Dec                   Mais                   we can see that you have contacted us regarding your order 9406341899           11:18 AM, 20th Dec                     O+                    Yes           11:18 AM, 20th Dec                     O+                    Last night I got msg which is undelivered?           11:18 AM, 20th Dec                     O+                    May I know when I can expect ?           11:18 AM, 20th Dec                   Mais                   could you please confirm your contact number and your address?           11:19 AM, 20th Dec                     O+                    +971527434107           11:19 AM, 20th Dec                     O+                    Dubai industrial city           11:19 AM, 20th Dec                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:19 AM, 20th Dec                   Mais                   we will get in touch with you at the soonest we can           11:20 AM, 20th Dec                   Mais                   Is there anything else I can assist you with?           11:20 AM, 20th Dec                     O+                    I just want to know they showing the status in tracking undelivered for unknown reason while yesterday I got massage shipped is on the way and sudden they showing undelivered what was the reason because no driver or delivery concern authority contact me then how undelivered?           11:21 AM, 20th Dec                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           11:22 AM, 20th Dec                   Mais                   please allow us the time so that we can check with the team and we will get in touch with you at the soonest           11:22 AM, 20th Dec                   Mais                   Is there anything else I can assist you with?           11:22 AM, 20th Dec                     O+                    Thank you awaiting your response           11:22 AM, 20th Dec                     O+                    ?           11:22 AM, 20th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:23 AM, 20th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5483235