Subject: New Reply Received - 9406292274, 9406300816
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 19 Dec 2022 06:43:32 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  9406292274, 9406300816  Ticket comment <div>Hi,</div>
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<div>Since there are two orders that will be delivered at the same time i assume, can I received one of them and not accept the other one? </div>
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<div>Thanks.</div>
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<div>Best Regards </div>
<div>Laura<br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Monday, December 19, 2022, 10:25 AM, Babyshop &lt;[email-masked]&gt; wrote:</div>
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<div id="yiv7562807933"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr">Hi Lau​ra,</div>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for any inconvenience caused ​and for the delay.</div>
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<div dir="ltr">We'd like to confirm you that order 9406292261 has not been placed successfully as the payment from your credit card used has been unsuccessful. Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.</div>
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<div dir="ltr">Knowing that you have two orders 9406292274 and 9406300816 have been placed successfully, and you can cancel one of them.</div>
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<div dir="ltr">So, in case you want to cancel one of the orders, we would request you to not accept the delivery of your order. Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.</div>
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<div dir="ltr">Once the order will return back to warehouse we will process the refund for the same as soon as possible.<br>
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<div dir="ltr">Once again please accept our full apology, and thanks for your patient and understanding.<br><br>We are looking forward to hear from you soon​!</div>
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<div dir="ltr" style="margin-top:0px">Thank You,<br style=""><span style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif, Color UI UI Color;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;background-color:rgb(255, 255, 255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline !important">Babyshop </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5478676