Subject: Ticket Assigned - Conversation with celo laya
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 18 Dec 2022 08:02:05 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with celo laya celo laya                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi celo laya, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:52 AM, 18th Dec                     celo laya                    I just have question about having the SPLASH VOUCHER           11:53 AM, 18th Dec                     celo laya                    C           11:53 AM, 18th Dec                   Mais                   Hi Celo, I am Mais, thank you for contacting us, how may I assist you today?           11:53 AM, 18th Dec                     celo laya                    Can i used it to purchase other brands such as lee cooper kappa and etc           11:54 AM, 18th Dec                     celo laya                    ?           11:54 AM, 18th Dec                   Mais                   kindly note that if the discount/offer was for Splash products, then it can be used for any item from Splash           11:55 AM, 18th Dec                     celo laya                    I received the voucher because i return the items i ordered before           11:56 AM, 18th Dec                   Mais                   yes please you can use this voucher for any item from Splash           11:57 AM, 18th Dec                     celo laya                    So i am planning to go to centerpoint .is it applicable there?           11:57 AM, 18th Dec                     celo laya                    Or centerpoint is differ from splash? And the voucher cannot be used within centerpoint?           11:58 AM, 18th Dec                   Mais                   could you please confirm that you have this voucher from returning items which you have purchased from the online?           11:58 AM, 18th Dec                     celo laya                    Yes           11:58 AM, 18th Dec                     celo laya                    Exactly           11:58 AM, 18th Dec                   Mais                   please provide me with the order number           11:58 AM, 18th Dec                     celo laya                    8405762744           11:59 AM, 18th Dec                   Mais                   kindly note that this voucher can be only used through the online and for Splash products, so please visit this link https://www.splashfashions.com/kw/en/ in order to find all the items you want           12:00 PM, 18th Dec                   Mais                   Is there anything else I can assist you with?           12:00 PM, 18th Dec                     celo laya                    Ok thank you           12:01 PM, 18th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:01 PM, 18th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5475650