Subject: New Reply Received - Return Request..Damaged item Order Ref No 9595258969
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 18 Dec 2022 05:20:05 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  Return Request..Damaged item Order Ref No 9595258969  Ticket comment <div dir="auto">
<div>Hi Team </div>
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<div dir="auto">I do understand that return requests should be made within 14 days.</div>
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<div dir="auto">Unfortunately we didn't notice the damage when we received the item. She didn't  wear and check when it was delivered.</div>
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<div dir="auto">When our daughter was thinking to wear it yesterday..we noticed that it has been damaged.</div>
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<div dir="auto">Please request  a refund or exchange the item .</div>
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<div dir="auto">Awaiting your positive response.</div>
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<div dir="auto">Best Regards </div>
<div dir="auto">Shanditha </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 18 Dec 2022, 07:12 Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Shanditha,</div>
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<br>Thank you getting in touch with us.</div>
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<div dir="ltr">Please accept our full apologies for the inconvenience caused to you.<br><br>We see that you want to return your item which you ordered from our website in November. <br><br>As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products. You purchased this item on (Nov 12, 2022), so we won't be able to initiate a return request here. </div>
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<div dir="ltr">However, we kindly ask you to please let us know the reason behind the delay of contacting us regarding the damage so that we can check for you and assist you further.<br><br>We thank you for your understanding and cooperation.<br><br>Feel free to get in touch with us for further assistance!</div>
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<div dir="ltr" style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box'>Max </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5474494