Subject: Ticket Assigned - Conversation with Micky
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 16 Dec 2022 07:54:55 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Micky Micky                    Hi           11:47 AM, 16th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:47 AM, 16th Dec                   Centrepoint UAE whatsapp bot                    Hello Micky , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:47 AM, 16th Dec                     Micky                    2           11:47 AM, 16th Dec                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            11:47 AM, 16th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:47 AM, 16th Dec                     Micky                    2           11:47 AM, 16th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:47 AM, 16th Dec                     Micky                    1           11:47 AM, 16th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           11:47 AM, 16th Dec                     Micky                    [email-masked]           11:47 AM, 16th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:47 AM, 16th Dec                   Mais                   Hi Micky, I am Mais, thank you for contacting us, how may I assist you today?           11:48 AM, 16th Dec                   Mais                   we can see that you have contacted us regarding return process, could you please elaborate your query?           11:48 AM, 16th Dec                     Micky                    What is the update regarding my return request?           11:48 AM, 16th Dec                     Micky                    Are you going to pick up or what??           11:49 AM, 16th Dec                     Micky                    It's been more than a week!!!           11:49 AM, 16th Dec                   Mais                   We have checked for you and found by your return tracking number (RP121522001842) that an attempt will be made to collect the items on (Dec 16/22) and you will be contacted on (+971563982694). We hope they will be collected as soon as possible.           11:50 AM, 16th Dec                   Mais                   Is there anything else I can assist you with?           11:50 AM, 16th Dec                     Micky                    What attempt           11:50 AM, 16th Dec                     Micky                    Today is already 16!           11:50 AM, 16th Dec                     Micky                    No one is even contacting me to pick up!           11:50 AM, 16th Dec                   Mais                   please allow us the time so thar the courier can contact you and collect your items succesfully           11:51 AM, 16th Dec                   Mais                   Is there anything else I can assist you with?           11:53 AM, 16th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:54 AM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5469100