Subject: Ticket Assigned - Conversation with Bo7amood
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 16 Dec 2022 07:43:29 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Bo7amood Bo7amood                    So if not delivered today i want to cancel the order and refund the amount to my account           11:28 AM, 16th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:28 AM, 16th Dec                   Centrepoint UAE whatsapp bot                    Hello Bo7amood , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:28 AM, 16th Dec                     Bo7amood                    1           11:28 AM, 16th Dec                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           11:28 AM, 16th Dec                     Bo7amood                    9405649854           11:28 AM, 16th Dec                   Centrepoint UAE whatsapp bot                    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    If you wish to cancel your order, please flow below link.      During sales, your order may take longer to arrive.            11:29 AM, 16th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:29 AM, 16th Dec                     Bo7amood                    2           11:29 AM, 16th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:29 AM, 16th Dec                     Bo7amood                    1           11:29 AM, 16th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           11:29 AM, 16th Dec                     Bo7amood                    [email-masked]           11:29 AM, 16th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:29 AM, 16th Dec                   Mais                   Hi Jassim, I am Mais, thank you for contacting us, how may I assist you today?           11:29 AM, 16th Dec                     Bo7amood                    Hi           11:29 AM, 16th Dec                     Bo7amood                    You just closed the chat           11:29 AM, 16th Dec                     Bo7amood                    Did you give me a solution           11:30 AM, 16th Dec                     Bo7amood                    Waiting... I was waiting           11:30 AM, 16th Dec                     Bo7amood                    Is this how customer service is in center point           11:30 AM, 16th Dec                     Bo7amood                    What is the point or ordering if it will arraive after the person leaves the country           11:31 AM, 16th Dec                     Bo7amood                    I was still chatting           11:31 AM, 16th Dec                     Bo7amood                    And you simply ended the chat           11:31 AM, 16th Dec                     Bo7amood                    I want to cancel the order and ask refund           11:31 AM, 16th Dec                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           11:32 AM, 16th Dec                   Mais                   kindly note that we have raised your issue to the concerned team in order to deliver your order           11:32 AM, 16th Dec                     Bo7amood                    And           11:32 AM, 16th Dec                   Mais                   please allow us the time so that we can do the needful           11:32 AM, 16th Dec                     Bo7amood                    When it will be delivered           11:33 AM, 16th Dec                     Bo7amood                    As per app it was meant yesterday           11:33 AM, 16th Dec                   Mais                   and in case you want to cancel the order, we would request you to not accept the delivery of your order.   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           11:33 AM, 16th Dec                     Bo7amood                    I needed it today           11:33 AM, 16th Dec                     Bo7amood                    If not delivered today .. i need full refund           11:33 AM, 16th Dec                   Mais                   please note that we are really sorry for this delay, we will try to deliver the order at the soonest we can           11:33 AM, 16th Dec                     Bo7amood                    Please raise this in your system .. give me a reference number           11:33 AM, 16th Dec                     Bo7amood                    I will raise it higher if this was not delivered today           11:34 AM, 16th Dec                     Bo7amood                    At the soonest.. when           11:34 AM, 16th Dec                     Bo7amood                    Give me a time           11:34 AM, 16th Dec                     Bo7amood                    I need this request to be recorded as i need reference number to raise it to consumer rights           11:35 AM, 16th Dec                   Mais                   kindly note that this is your complaint number 5469008 as we have already raised it, and please note that we will try to deliver the order at the soonest we can           11:36 AM, 16th Dec                   Mais                   Is there anything else I can assist you with?           11:38 AM, 16th Dec                     Bo7amood                    Is this mentioned that i want the orde to be cancelled if not delivered today           11:38 AM, 16th Dec                     Bo7amood                    And get full refund           11:38 AM, 16th Dec                   Mais                   Make sure that any problem you face when shopping with us will be solved in a way that makes you satisfied, your happiness and comfort are important to us.           11:41 AM, 16th Dec                   Mais                   Is there anything else I can assist you with?           11:43 AM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5469062