Subject: Ticket Assigned - Conversation with heer nanda
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 16 Dec 2022 07:29:03 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with heer nanda heer nanda                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi heer nanda, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:18 AM, 16th Dec                   Mais                   Hi Harsheer, I am Mais, thank you for contacting us, how may I assist you today?           11:19 AM, 16th Dec                   Mais                   we can see that you have contacted us regarding return process, could you please elaborate your query?           11:19 AM, 16th Dec                     heer nanda                    Hi I wanted to return my order no one has come for pick up as yet           11:20 AM, 16th Dec                   Mais                   could you please confirm your contact number and provide us with the order number           11:20 AM, 16th Dec                     heer nanda                             11:20 AM, 16th Dec                     heer nanda                    0529123786 contact number           11:21 AM, 16th Dec                     heer nanda                             11:21 AM, 16th Dec                     heer nanda                    Got a message from this number but then the person did not see my message and no reply on call           11:22 AM, 16th Dec                     heer nanda                    ??           11:23 AM, 16th Dec                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:23 AM, 16th Dec                     heer nanda                    Sure           11:24 AM, 16th Dec                   Mais                   We have checked for you and found by your return tracking number (RP121322002365) that an attempt will be made to collect the items on (Dec 16\22) and you will be contacted on (529123786). We hope they will be collected as soon as possible.           11:25 AM, 16th Dec                   Mais                   Is there anything else I can assist you with?           11:25 AM, 16th Dec                     heer nanda                    But there was no one who came to collect  the parcel .           11:26 AM, 16th Dec                     heer nanda                    In how many days can I return it ? It’s 3 days already           11:26 AM, 16th Dec                   Mais                   please note that the courier will collect the items within 3-5 working days start from the date of creating the return request, however he will make an attempt today to collect the items so please allow us the time so that you can be contacted and the items can be collected           11:27 AM, 16th Dec                     heer nanda                    Sure           11:28 AM, 16th Dec                     heer nanda                    Thank you           11:28 AM, 16th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:28 AM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5469014