Subject: Ticket Assigned - Conversation with Shahthazmath
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 16 Dec 2022 07:26:26 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shahthazmath Shahthazmath                    Hello           10:59 AM, 16th Dec                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            10:59 AM, 16th Dec                   Babyshop UAE WhatsApp bot                    Hello Shahthazmath , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:59 AM, 16th Dec                     Shahthazmath                    1           10:59 AM, 16th Dec                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           10:59 AM, 16th Dec                     Shahthazmath                    9405649902           11:00 AM, 16th Dec                   Babyshop UAE WhatsApp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=SD009439016    You can also easily track your order from My Account > Order History.             11:00 AM, 16th Dec                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:00 AM, 16th Dec                     Shahthazmath                    2           11:00 AM, 16th Dec                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:00 AM, 16th Dec                     Shahthazmath                    1           11:00 AM, 16th Dec                   Babyshop UAE WhatsApp bot                   Please enter your email address           11:00 AM, 16th Dec                     Shahthazmath                    [email-masked]           11:01 AM, 16th Dec                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           11:01 AM, 16th Dec                   Mais                   Hi Shahthazmath, I am Mais, thank you for contacting us, how may I assist you today?           11:01 AM, 16th Dec                   Mais                   we can see that you have contacted us regarding your order 9405649902           11:01 AM, 16th Dec                     Shahthazmath                             11:01 AM, 16th Dec                     Shahthazmath                    When can I expect the delivery           11:02 AM, 16th Dec                     Shahthazmath                    It supposed to be deliver yesterday           11:02 AM, 16th Dec                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           11:03 AM, 16th Dec                     Shahthazmath                    One of your team member told me that they will enquire with the courier team then let me know still no updates           11:03 AM, 16th Dec                     Shahthazmath                    Al baraha deira dubai           11:03 AM, 16th Dec                     Shahthazmath                    0506728126           11:04 AM, 16th Dec                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:05 AM, 16th Dec                   Mais                   please allow us the time and we will solve this issue and get in touch with you at the soonest we can           11:05 AM, 16th Dec                     Shahthazmath                    How many days you want to check           11:06 AM, 16th Dec                     Shahthazmath                    When I ask yesterday to your agent same reply now you also replying the same           11:06 AM, 16th Dec                     Shahthazmath                    You people are troubling me           11:07 AM, 16th Dec                     Shahthazmath                    If you can’t deliver please tell me I will cancel and I will order from other websites it is very urgent product I ordered for my baby but you people are very careless there is no solution           11:08 AM, 16th Dec                     Shahthazmath                    For past two days it was showing like this           11:10 AM, 16th Dec                   Mais                   please accept our full apology for this, we will do our best to solve this issue at the soonest we can           11:11 AM, 16th Dec                   Mais                   I am totally understand you           11:11 AM, 16th Dec                   Mais                   please allow us the time so that we can assist you to the fullest           11:11 AM, 16th Dec                     Shahthazmath                    No one is assisting at the fullest for me I am chatting from yesterday morning onwards you are the 3person I am contacting           11:12 AM, 16th Dec                   Mais                   please allow us the time so that we can do the needful           11:13 AM, 16th Dec                     Shahthazmath                    Very worst service I have ever seen           11:14 AM, 16th Dec                   Mais                   Make sure that we will do our best to try not repeat such mistakes again, and we will work hard to raise our quality service and improve our performance in order to meet all your wish.           11:15 AM, 16th Dec                     Shahthazmath                    Kindly cancel the order from your side return my money instantly now           11:17 AM, 16th Dec                     Shahthazmath                    I don’t want the product           11:17 AM, 16th Dec                     Shahthazmath                    I will order from other website I don’t want my baby to struggle           11:17 AM, 16th Dec                   Mais                   please accept our full apology that we are unable to cancel the order right now, as it is under delivery, however in case you want to cancel it  we would request you to not accept the delivery of your order.   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           11:18 AM, 16th Dec                     Shahthazmath                    Give me the number of your courier agent I will contact           11:18 AM, 16th Dec                   Mais                   kindly accept our full apology that we do not have the courier's numbers, however you will be contacted by him so please allow us the time           11:20 AM, 16th Dec                     Shahthazmath                    What is this ya           11:20 AM, 16th Dec                     Shahthazmath                    If you don’t have the product please let me know           11:20 AM, 16th Dec                     Shahthazmath                    If you don’t have the contact number means how you people will solve the problem           11:21 AM, 16th Dec                   Mais                   kindly note that we are still working to deliver the order, just please allow us the time so that we can do the needful and deliver your order successfully           11:22 AM, 16th Dec                     Shahthazmath                    Form yesterday onwards you people are working on it still no solution           11:23 AM, 16th Dec                     Shahthazmath                    When I message tomorrow again you people will tell kindly allow us some time again and again you people will tell the same           11:23 AM, 16th Dec                   Mais                   I am totally understand you, please allow us the time so that we can solve the issue           11:24 AM, 16th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:26 AM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5469004