Subject: Ticket Assigned - Conversation with nishar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 16 Dec 2022 07:16:18 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nishar nishar                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi nishar, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097433576593            11:07 AM, 16th Dec                     nishar                             11:07 AM, 16th Dec                     nishar                    Good morning           11:07 AM, 16th Dec                     nishar                    This returned item refund not received           11:08 AM, 16th Dec                   Mais                   Hi Nishar, I am Mais, thank you for contacting us, how may I assist you today?           11:08 AM, 16th Dec                   Mais                   please confirm if this is the order number 4700036920           11:08 AM, 16th Dec                     nishar                    Yes           11:09 AM, 16th Dec                     nishar                    Hai           11:13 AM, 16th Dec                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:13 AM, 16th Dec                   Mais                   We would like to inform you that we have processed the refund of amount (44 QAR) in your my credit wallet. You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           11:14 AM, 16th Dec                   Mais                   Is there anything else I can assist you with?           11:14 AM, 16th Dec                     nishar                    Thanks           11:15 AM, 16th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:16 AM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5468980