Subject: Ticket Assigned - Conversation with i did not recieve my package
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 16 Dec 2022 07:10:36 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with i did not recieve my package i did not recieve my package                    Customer:  Yes Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi i did not recieve my package, what do you need help with? Customer:  Anyone there Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi i did not recieve my package, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7805734482 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP1214220007265     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:55 AM, 16th Dec                   Mais                   Dear customer, I am Mais, thank you for contacting us, how may I assist you today?           10:55 AM, 16th Dec                   Mais                   we can see that you have contacted us regarding your order 7805734482           10:55 AM, 16th Dec                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           10:55 AM, 16th Dec                     i did not recieve my package                    36296535           10:55 AM, 16th Dec                     i did not recieve my package                    Manama area 304,al hadrami road,shringar jewellery           10:56 AM, 16th Dec                     i did not recieve my package                    Hi           10:57 AM, 16th Dec                     i did not recieve my package                    Anyone there           10:58 AM, 16th Dec                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:59 AM, 16th Dec                   Mais                   we will get in touch with you at the soonest we can           10:59 AM, 16th Dec                   Mais                   Is there anything else I can assist you with?           10:59 AM, 16th Dec                     i did not recieve my package                    Yes           10:59 AM, 16th Dec                     i did not recieve my package                    I did not recieve my order           10:59 AM, 16th Dec                   Mais                   please allow us the time as we will raise the issue to the concerned team in order to receive your order as soon as possible           11:01 AM, 16th Dec                   Mais                   Is there anything else I can assist you with?           11:01 AM, 16th Dec                     i did not recieve my package                    Your customer service is bad           11:02 AM, 16th Dec                   Mais                   please accept our full apology for this, we will do our best to deliver the order at the soonest we can and we will raise our quality service in order to meet all your wish           11:02 AM, 16th Dec                     i did not recieve my package                    Please do it fast           11:03 AM, 16th Dec                   Mais                   make sure that we will do our best to deliver the order at the soonest we can           11:04 AM, 16th Dec                   Mais                   Is there anything else I can assist you with?           11:04 AM, 16th Dec                     i did not recieve my package                    Can i change my order mobile no           11:05 AM, 16th Dec                   Mais                   yes sure, please provide us with the new one so that we can raise it to the courier           11:06 AM, 16th Dec                     i did not recieve my package                    +973 38940103           11:07 AM, 16th Dec                   Mais                   Please give us some time, because the issue has been escalated to the concerned team, and they will do their best to help you properly.           11:09 AM, 16th Dec                   Mais                   Is there anything else I can assist you with?           11:09 AM, 16th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:10 AM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5468965