Subject: Ticket Assigned - Conversation with HANEESH BABU
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 16 Dec 2022 06:48:55 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with HANEESH BABU HANEESH BABU                    Hi           10:27 AM, 16th Dec                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            10:27 AM, 16th Dec                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            10:27 AM, 16th Dec                     HANEESH BABU                    English           10:27 AM, 16th Dec                   MAX UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           10:27 AM, 16th Dec                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            10:27 AM, 16th Dec                     HANEESH BABU                    1           10:27 AM, 16th Dec                   MAX UAE whatsapp bot                    Hello HANEESH BABU , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:27 AM, 16th Dec                     HANEESH BABU                    1           10:27 AM, 16th Dec                   MAX UAE whatsapp bot                   Please enter your order number to continue.           10:27 AM, 16th Dec                     HANEESH BABU                    9405820260           10:28 AM, 16th Dec                   MAX UAE whatsapp bot                    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it.   You can also easily track your order from My Account > Order History.            10:28 AM, 16th Dec                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:28 AM, 16th Dec                     HANEESH BABU                    2           10:29 AM, 16th Dec                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:29 AM, 16th Dec                     HANEESH BABU                    1           10:29 AM, 16th Dec                   MAX UAE whatsapp bot                   Please enter your email address           10:29 AM, 16th Dec                     HANEESH BABU                    [email-masked]           10:29 AM, 16th Dec                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:29 AM, 16th Dec                   Mais                   Hi Haneesh, I am Mais, thank you for contacting us, how may I assist you today?           10:30 AM, 16th Dec                   Mais                   we can see that you have contacted us regarding your order 9405820260           10:30 AM, 16th Dec                     HANEESH BABU                    Yes.           10:30 AM, 16th Dec                   Mais                   as per our records your order has been delivered successfully on 15-12-22, could you please elaborate your query?           10:30 AM, 16th Dec                     HANEESH BABU                    Actually my order I didn’t received yet           10:30 AM, 16th Dec                     HANEESH BABU                    Hello           10:31 AM, 16th Dec                   Mais                   could you please check with your family members, your neighbors and the security?           10:31 AM, 16th Dec                     HANEESH BABU                    Are you there?           10:31 AM, 16th Dec                   Mais                   could you please check with your family members, your neighbors and the security?           10:32 AM, 16th Dec                     HANEESH BABU                    No I checked           10:33 AM, 16th Dec                     HANEESH BABU                    No one received           10:33 AM, 16th Dec                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:36 AM, 16th Dec                     HANEESH BABU                    Ok thanks           10:36 AM, 16th Dec                   Mais                   sorry for the delay, we are still checking           10:40 AM, 16th Dec                     HANEESH BABU                    Ok ?           10:41 AM, 16th Dec                   Mais                   we kindly ask you to please check the attached image and please let us know if this is your address or not           10:44 AM, 16th Dec                   Mais                            10:44 AM, 16th Dec                     HANEESH BABU                    Wait           10:45 AM, 16th Dec                     HANEESH BABU                             10:45 AM, 16th Dec                     HANEESH BABU                    It’s not my apartment           10:46 AM, 16th Dec                   Mais                   could you please provide us with your  exact address           10:46 AM, 16th Dec                     HANEESH BABU                             10:47 AM, 16th Dec                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:47 AM, 16th Dec                   Mais                   we will get in touch with you at the soonest we can           10:47 AM, 16th Dec                   Mais                   Is there anything else I can assist you with?           10:47 AM, 16th Dec                     HANEESH BABU                    No that’s it’s .           10:48 AM, 16th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:48 AM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5468903