Subject: Ticket Assigned - Conversation with hala
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 16 Dec 2022 06:42:56 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hala hala                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hala Bot:  Hi hala, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9405833103 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0565503036            10:37 AM, 16th Dec                   Mais                   Hi Hala, I am Mais, thank you for contacting us, how may I assist you today?           10:38 AM, 16th Dec                   Mais                   we can see that you have contacted us regarding your order 9405833103           10:38 AM, 16th Dec                     hala                    I wanted to cancle my order i ordered the wrong size           10:38 AM, 16th Dec                     hala                    Yes it is           10:38 AM, 16th Dec                   Mais                   we regret to inform you that we are unable to cancel the order right now as it is under delivery to the store           10:39 AM, 16th Dec                     hala                    Oh           10:39 AM, 16th Dec                   Mais                   however, the order will be canceled automatically after 14 days if it has not been collected           10:39 AM, 16th Dec                     hala                    And refund?           10:39 AM, 16th Dec                   Mais                   the refund will be processed after the cancellation           10:39 AM, 16th Dec                   Mais                   Is there anything else I can assist you with?           10:40 AM, 16th Dec                     hala                    No thank you           10:41 AM, 16th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:42 AM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5468893