Subject: Ticket Assigned - Conversation with shaikha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 16 Dec 2022 06:06:04 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shaikha shaikha                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  shaikha Bot:  Hi shaikha, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097466570999            09:51 AM, 16th Dec                     shaikha                    I have issue regarding my order 4705357704I received one item wto f           09:52 AM, 16th Dec                   Mais                   Hi Shikha, I am Mais, thank you for contacting us.           09:52 AM, 16th Dec                   Mais                   Please give me a minute to check.           09:52 AM, 16th Dec                     shaikha                    Ok           09:53 AM, 16th Dec                   Mais                   we would like to inform you that after checking, it turns that your order has been delivered completely and correctly           09:54 AM, 16th Dec                   Mais                   could you please elaborate your query?           09:54 AM, 16th Dec                     shaikha                    No one item which is the eye brow kit is not the color I asked for           09:54 AM, 16th Dec                     shaikha                    The color I received is light and I asked for is dark shade           09:55 AM, 16th Dec                   Mais                   could you please provide us with image about the item you received           09:56 AM, 16th Dec                     shaikha                             09:58 AM, 16th Dec                     shaikha                    This is what I asked for           09:58 AM, 16th Dec                     shaikha                             09:58 AM, 16th Dec                     shaikha                    Color is totally different           09:58 AM, 16th Dec                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           09:58 AM, 16th Dec                   Mais                   we can arrange a return process for the item, could you please confirm your wish about this?           09:59 AM, 16th Dec                     shaikha                    Yes plz           09:59 AM, 16th Dec                   Mais                   Please allow me a moment to check this for you.           09:59 AM, 16th Dec                     shaikha                    Or at least exchange with same shade I asked           10:00 AM, 16th Dec                   Mais                   please accept our full apology as we are unable to exchange the item, we will arrange a return process and then the amount will be refunded and you can use it to place a new order and we will do our best to deliver it correctly without any mistakes or delays           10:01 AM, 16th Dec                     shaikha                    Ok           10:01 AM, 16th Dec                     shaikha                    Thank you           10:02 AM, 16th Dec                   Mais                   We would like to inform you that a return request has been created for the product  from the order No. (4705357704) dated on (16-12-22) and the item will be received by the transport partner LMG within 3 to 5 working days .           10:04 AM, 16th Dec                   Mais                   Is there anything else I can assist you with?           10:04 AM, 16th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:05 AM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5468807