Subject: Ticket Assigned - Conversation with hi
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 16 Dec 2022 03:27:12 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi hi, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:17 AM, 16th Dec                   Mais                   Dear customer, I am Mais, thank you for contacting us, how may I assist you today?           07:20 AM, 16th Dec                   Mais                   we can see that you have contacted us regarding refund information, could you please elaborate your query?           07:20 AM, 16th Dec                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           07:22 AM, 16th Dec                     hi                    Hi ...yesterday  i got my order from your delivery agent...he doesn't have the sufficient change...so i ask hmi to add the exta change to my max credits but he didnt add yet...           07:23 AM, 16th Dec                   Mais                   Please give us some time, because the issue has been escalated to the concerned team, and they will do their best to help you properly.           07:23 AM, 16th Dec                     hi                    Ok           07:24 AM, 16th Dec                   Mais                   Is there anything else I can assist you with?           07:24 AM, 16th Dec                     hi                    Will wait           07:24 AM, 16th Dec                   Mais                   thanks for your patient           07:25 AM, 16th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:26 AM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5468665