Subject: New Reply Received - Re:
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 15 Dec 2022 13:54:58 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  Re:   Ticket comment <div>Issue resolved, thanks alot<br><br>
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<div dir="ltr">Sent from my iPhone 8</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 15-Dec-2022, at 3:20 PM, Splash &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5435509</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Mais Hasan : </div>
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<div dir="ltr">Hi Sumera​,</div>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">Please accept our full apologies for the inconvenience caused to you.<br><br>We would like to inform you that we have processed the refund of amount (<span style="white-space:pre" dir="ltr">​</span>19.5 KWD) in your My Credit wallet. You can use your my credit account in your online purchase in 5 easy steps:<br> <br>Step 1 - Simply log onto your account<br>Step 2 - Start shopping<br>Step 3 - Add chosen items to basket<br>Step 4 - Proceed to checkout<br>Step 5 - Select the my credit as a payment option</div>
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<div dir="ltr">And regarding the ​item Graphic Print Crew Neck T-shirt with Cap Sleeves, please confirm if you have handed it to the courier with the other items or not, so that we can check for you and assist you further.<br><br>Feel free to reach out to us if you need any further assistance!<br><br>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">Thank You,<br style="box-sizing: border-box"><span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">Splash </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5435509