Subject: Ticket Assigned - Conversation with Irfan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Dec 2022 09:49:55 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Irfan Irfan                    Good afternoon           01:32 PM, 15th Dec                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:32 PM, 15th Dec                    Centrepoint KW whatsapp bot                    Hello Irfan , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:32 PM, 15th Dec                     Irfan                    2           01:32 PM, 15th Dec                    Centrepoint KW whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 1800871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            01:32 PM, 15th Dec                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:32 PM, 15th Dec                     Irfan                    2           01:32 PM, 15th Dec                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:32 PM, 15th Dec                     Irfan                    1           01:32 PM, 15th Dec                    Centrepoint KW whatsapp bot                   Please enter your email address           01:32 PM, 15th Dec                     Irfan                    [email-masked]           01:33 PM, 15th Dec                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:33 PM, 15th Dec                   Mais                   Hi Irfan, I am Mais, thank you for contacting us, how may I assist you today?           01:33 PM, 15th Dec                   Mais                   we can see that you have contacted us regarding refund information, could you please elaborate your query?           01:33 PM, 15th Dec                     Irfan                    dear i wana check my money status?           01:34 PM, 15th Dec                     Irfan                    untill now no money has been deposited in my account           01:34 PM, 15th Dec                   Mais                   could you please provide us with the order number?           01:36 PM, 15th Dec                     Irfan                    sure           01:36 PM, 15th Dec                     Irfan                    refund of KWD 12.95 for order 8400271519           01:37 PM, 15th Dec                   Mais                   Please give me a minute to check.           01:37 PM, 15th Dec                     Irfan                    Okay           01:38 PM, 15th Dec                   Mais                   we would like to inform you that we have processed the refund successfully from our end, In the event that the amount does not appear in your account within the specified time, please contact your bank in order to serve you fully.           01:39 PM, 15th Dec                   Mais                   Is there anything else I can assist you with?           01:39 PM, 15th Dec                     Irfan                    dear i contact my bank they told me there is no link between 3rd party           01:40 PM, 15th Dec                     Irfan                    and me           01:40 PM, 15th Dec                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:41 PM, 15th Dec                   Mais                   we will get in touch with you at the soonest we can           01:41 PM, 15th Dec                   Mais                   Is there anything else I can assist you with?           01:41 PM, 15th Dec                     Irfan                    the late is from ur side           01:43 PM, 15th Dec                     Irfan                    please settle the refund ASAP           01:43 PM, 15th Dec                   Mais                   please allow us the time so that we can check with our team and update you at the soonest           01:44 PM, 15th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:49 PM, 15th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5465874