Subject: Ticket Assigned - Conversation with hi
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 15 Dec 2022 09:36:08 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  505230977            01:27 PM, 15th Dec                   Mais                   Dear customer, I am Mais, thank you for contacting us, how may I assist you today?           01:28 PM, 15th Dec                     hi                    Hi           01:28 PM, 15th Dec                   Mais                   we can see that you have contacted us regarding refund information, could you please elaborate your query?           01:28 PM, 15th Dec                     hi                    Just got my order delivered           01:28 PM, 15th Dec                     hi                    The agent doesnt have the change for 100 aed           01:29 PM, 15th Dec                     hi                    So i ask him to add remaining balance to my max account           01:29 PM, 15th Dec                     hi                    My bill amount is 90.50 aed i paid 100.50 aed           01:30 PM, 15th Dec                     hi                    He didn't add 10 aed to my account yet           01:31 PM, 15th Dec                   Mais                   do you have the name or the contact number of the courier?           01:31 PM, 15th Dec                     hi                    +971588530617           01:31 PM, 15th Dec                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:32 PM, 15th Dec                   Mais                   we will get in touch with you at the soonest we can           01:32 PM, 15th Dec                   Mais                   Is there anything else I can assist you with?           01:32 PM, 15th Dec                     hi                    No but in case for cash on delivery....plz send extra change r swiping mechine with the delivery agent           01:33 PM, 15th Dec                     hi                    That will be more helpful           01:33 PM, 15th Dec                   Mais                   we will check with the team and get in touch with you as soon as we can           01:33 PM, 15th Dec                     hi                    Sure thank you           01:34 PM, 15th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:35 PM, 15th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5465796