Subject: Ticket Assigned - Conversation with kshitij
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Dec 2022 09:24:06 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kshitij kshitij                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi kshitij, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  8405320760 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC1213220006201     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:15 PM, 15th Dec                   Mais                   Hi Kshitij, I am Mais, thank you for contacting us, how may I assist you today?           01:16 PM, 15th Dec                     kshitij                             01:16 PM, 15th Dec                   Mais                   we can see that you have contacted us regarding your order 8405320760           01:16 PM, 15th Dec                     kshitij                             01:16 PM, 15th Dec                     kshitij                    Not yet received           01:16 PM, 15th Dec                     kshitij                    R they going to deliver           01:17 PM, 15th Dec                   Mais                   We have checked for you and found via your order tracking number that your order (8405320760) has been out for delivery on (Dec 15\22), and we hope it will be delivered to you as soon as possible.           01:18 PM, 15th Dec                   Mais                   Is there anything else I can assist you with?           01:18 PM, 15th Dec                     kshitij                    Can I change delivery address           01:19 PM, 15th Dec                   Mais                   yes sure, please provide us with the new one           01:19 PM, 15th Dec                     kshitij                    Avenue Mall,souk phase 3,           01:20 PM, 15th Dec                   Mais                   please confirm your contact number as well           01:21 PM, 15th Dec                     kshitij                    Copper chimney restaurant,gat number 15, +96560942555           01:21 PM, 15th Dec                     kshitij                    Avenue Mall,souk phase3           01:21 PM, 15th Dec                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:22 PM, 15th Dec                   Mais                   we will get in touch with you at the soonest we can           01:22 PM, 15th Dec                   Mais                   Is there anything else I can assist you with?           01:22 PM, 15th Dec                     kshitij                    K I will wait for ur team call           01:23 PM, 15th Dec                   Mais                   thanks for your patient and understanding           01:23 PM, 15th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:23 PM, 15th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5465709