Subject: Ticket Assigned - Conversation with kajal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Dec 2022 09:23:20 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kajal kajal                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  kajal Bot:  Hi kajal, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9405780379 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=SD009447013     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service Customer:  Start Again Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi kajal, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9405780379....i hve choose margenta color dress....can you send black Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9405780379 Bot:   Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=SD009447013     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0525878106            01:11 PM, 15th Dec                     kajal                    i want to change my dress color....is it possible           01:11 PM, 15th Dec                   Mais                   Hi Kajal, I am Mais, thank you for contacting us.           01:11 PM, 15th Dec                   Mais                   Please give me a minute to check.           01:11 PM, 15th Dec                     kajal                    Ok....i want same dress but in black color           01:12 PM, 15th Dec                   Mais                   Please note that it is not possible to modify the order or change any products after it has been confirmed           01:14 PM, 15th Dec                   Mais                   so please allow us the time so that the item can be delivered and then you can return it and re order the item and the color you wish           01:14 PM, 15th Dec                     kajal                    Is black color is available           01:15 PM, 15th Dec                   Mais                   otherwise, you can reject the order when you will be contacted to receive it and the order will be canceled and you can place a new order with the item you wish           01:15 PM, 15th Dec                     kajal                    I don't want to cancel...just want black color           01:16 PM, 15th Dec                   Mais                   please accept our full apology that we are unable to change the item or amend on the order after it has been confirmed           01:17 PM, 15th Dec                     kajal                    Can u send one black dress by today itself           01:17 PM, 15th Dec                     kajal                             01:18 PM, 15th Dec                     kajal                    This one           01:18 PM, 15th Dec                     kajal                    Are you there           01:19 PM, 15th Dec                   Mais                   kindly note that you can place a new order with the item you want and we will do our best to deliver it at the soonest we can           01:19 PM, 15th Dec                   Mais                   but please note that we are unable to amend on the order after it has been confirmed           01:19 PM, 15th Dec                   Mais                   Is there anything else I can assist you with?           01:20 PM, 15th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:23 PM, 15th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5465705