Subject: Ticket Assigned - Conversation with Camille
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 15 Dec 2022 09:13:00 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Camille Camille                    Good day           12:58 PM, 15th Dec                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            12:58 PM, 15th Dec                   MAX UAE whatsapp bot                    Hello Camille , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:58 PM, 15th Dec                     Camille                    1           12:58 PM, 15th Dec                   MAX UAE whatsapp bot                   Please enter your order number to continue.           12:58 PM, 15th Dec                     Camille                    9405467448           12:58 PM, 15th Dec                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP121322000431    You can also easily track your order from My Account > Order History.             12:58 PM, 15th Dec                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:58 PM, 15th Dec                     Camille                    2           12:58 PM, 15th Dec                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:58 PM, 15th Dec                     Camille                    1           12:58 PM, 15th Dec                   MAX UAE whatsapp bot                   Please enter your email address           12:58 PM, 15th Dec                     Camille                    [email-masked]           12:59 PM, 15th Dec                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:59 PM, 15th Dec                   Mais                   Hi Camille, I am Mais, thank you for contacting us, how may I assist you today?           01:01 PM, 15th Dec                   Mais                   we can see that you have contacted us regarding your order 9405467448           01:01 PM, 15th Dec                   Mais                   We have checked for you and found via your order tracking number that your order (9405467448) has been out for delivery on (Dec 15\22), and we hope it will be delivered to you as soon as possible.           01:01 PM, 15th Dec                   Mais                   Is there anything else I can assist you with?           01:01 PM, 15th Dec                     Camille                    Hello yes. Been waiting for the order and was told it would be delivered today however I have had no communication from the driver and was wondering if there was a contact number to ensure my package is delivered today           01:02 PM, 15th Dec                     Camille                    When order was placed it said next day delivery I have received only sms to say unable to deliver but no one has been or been in touch with me.           01:02 PM, 15th Dec                   Mais                   please accept our full apology for this delay           01:02 PM, 15th Dec                     Camille                    I would like to contact the driver to please ensure it is delivered today           01:03 PM, 15th Dec                   Mais                   make sure that we will do our best to deliver your order at the soonest we can and today           01:03 PM, 15th Dec                   Mais                   just please allow us the time so that we can do the needful           01:03 PM, 15th Dec                     Camille                    Please.   Thank you           01:03 PM, 15th Dec                   Mais                   we will do our best, thanks for your patient and understanding           01:03 PM, 15th Dec                   Mais                   Is there anything else I can assist you with?           01:03 PM, 15th Dec                     Camille                    Just a contact number for driver or courier I service being used           01:04 PM, 15th Dec                   Mais                   kindly accept our full apology that we do not have the courier's numbers, but please rest assured that you will be contacted and the order will be delivered at the soonest           01:05 PM, 15th Dec                   Mais                   Is there anything else I can assist you with?           01:07 PM, 15th Dec                     Camille                    Please advise if I’ll be contacted soon with an update on the delivery as items are needed.           01:07 PM, 15th Dec                     Camille                    And will need the delivery today           01:07 PM, 15th Dec                   Mais                   kindly rest assured that you will be contacted and the order will be delivered at the soonest           01:08 PM, 15th Dec                   Mais                   Is there anything else I can assist you with?           01:10 PM, 15th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:12 PM, 15th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5465655