Subject: Ticket Assigned - Conversation with hiii
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 15 Dec 2022 09:12:36 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hiii hiii                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  hiii Bot:  Hi hiii, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9405825817 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0563501669            01:04 PM, 15th Dec                   Mais                   Dear customer, I am Mais, thank you for contacting us, how may I assist you today?           01:06 PM, 15th Dec                   Mais                   we can see that you have contacted us regarding your order 9405825817           01:06 PM, 15th Dec                   Mais                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9405825817) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9405826850).   The payment has been captured only once from your account which is for the new successfully placed order.           01:10 PM, 15th Dec                   Mais                   Is there anything else I can assist you with?           01:10 PM, 15th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:12 PM, 15th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5465650