Subject: Ticket Assigned - Conversation with amita gandhi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Dec 2022 09:09:37 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amita gandhi amita gandhi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  amita gandhi Bot:  Hi amita gandhi, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  97431248585            01:01 PM, 15th Dec                   Mais                   Hi Amita, I am Mais, thank you for contacting us, how may I assist you today?           01:01 PM, 15th Dec                   Mais                   we can see that you have contacted us regarding refund information, could you please elaborate your query?           01:02 PM, 15th Dec                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           01:03 PM, 15th Dec                   Mais                   Hi (Customer's Name), I have not received a response from you still, please confirm if we are still connected           01:06 PM, 15th Dec                   Mais                   Hi Amita, I have not received a response from you still, please confirm if we are still connected           01:06 PM, 15th Dec                   Mais                   regarding the order 4702774172, we would like to inform you that we have processed the refund of amount (QAR93.00) on (11/29/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           01:09 PM, 15th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:09 PM, 15th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5465622