Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Dec 2022 08:49:28 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 18-00-871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  96596079414            12:20 PM, 15th Dec                     hi                    i am very happy with your services but first time i got wrong product that i didn't select so i'm very upset and i'm very regularly shopping from centrepoint           12:24 PM, 15th Dec                   Mais                   Hi Imran, I am Mais, thank you for contacting us.           12:24 PM, 15th Dec                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           12:24 PM, 15th Dec                     hi                    so please make sure that this product will be changed           12:24 PM, 15th Dec                   Mais                   please provide us with the order number along with images about the item you received, and the name of the item which you supposed to receive           12:24 PM, 15th Dec                     hi                             12:26 PM, 15th Dec                     hi                             12:26 PM, 15th Dec                     hi                             12:26 PM, 15th Dec                     hi                    one from the top that is lee  cooper is not the same as i ordered           12:27 PM, 15th Dec                     hi                    please send this and i will return the other that i got           12:27 PM, 15th Dec                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:28 PM, 15th Dec                     hi                    i alwa           12:28 PM, 15th Dec                     hi                    i always suggest shopping from centrepoint bcoz of ur good service           12:29 PM, 15th Dec                   Mais                   please accept our full apology for this mistake, allow me a minute please to check           12:30 PM, 15th Dec                     hi                    yes sure           12:30 PM, 15th Dec                   Mais                   sorry for the delay, we are still checking           12:35 PM, 15th Dec                     hi                    ok           12:36 PM, 15th Dec                     hi                    i can also send the product as ur company delivered by mistake           12:37 PM, 15th Dec                     hi                    pic of the product           12:37 PM, 15th Dec                   Mais                   could you please provide us with image about the item you received           12:37 PM, 15th Dec                   Mais                   and please provide us with the exact name of the item which you supposed to receive as it is on the site           12:38 PM, 15th Dec                     hi                             12:38 PM, 15th Dec                     hi                             12:39 PM, 15th Dec                     hi                    and i ordered this           12:40 PM, 15th Dec                     hi                    please check my order list           12:40 PM, 15th Dec                   Mais                   we can arrange a collection process for this item, please confirm your wish about this           12:40 PM, 15th Dec                     hi                    yes please exchange this ,it would be very nice from ur side           12:41 PM, 15th Dec                   Mais                   kindly note that the exchange service is not available for Splash products, we can arrange the collection process, then the refund will be processed and you can re order the item you wish and we will do our best to deliver the order correctly without any mistakes or delays           12:42 PM, 15th Dec                   Mais                   so please confirm your wish about this           12:43 PM, 15th Dec                     hi                    ok, confirm           12:44 PM, 15th Dec                     hi                    so how long it will take to return this item           12:45 PM, 15th Dec                   Mais                   we would like to inform you that a return request has been created for product from Order No. (8405647798) on (15-12-22) and it will be collected by our shipping partner (PORTEREXPRESS) within 3 to 5 business days.           12:45 PM, 15th Dec                   Mais                   Is there anything else I can assist you with?           12:45 PM, 15th Dec                     hi                    how u refund the money           12:46 PM, 15th Dec                     hi                    and how much it is           12:46 PM, 15th Dec                   Mais                   the amount of 2.56 KWD will be refunded to your My Credit wallet           12:47 PM, 15th Dec                     hi                    ok           12:47 PM, 15th Dec                   Mais                   Is there anything else I can assist you with?           12:48 PM, 15th Dec                     hi                    thanks           12:48 PM, 15th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:49 PM, 15th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5465516