Subject: Ticket Assigned - Conversation with ashtrin
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 15 Dec 2022 08:34:30 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ashtrin ashtrin                    Bot:    Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  ✍️ Please enter your name Customer:  ashtrin Bot:  Hi ashtrin, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  https://www.babyshopstores.com/kw/en/Clothing/Baby-Boys-Clothes/Clothes-Sets/BABYSHOP-Juniors-Whale-Print-12-Piece-Clothing-Gift-Basket-Set/p/164435172 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  I didn’t order yet Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Main Menu Bot:  Hi ashtrin, what do you need help with? Customer:  ?Store Location Bot:   Looking for a Babyshop store near you? Just tap on the link below? and choose your city.   www.babyshopstores.com/kw/en/storelocator   Happy shopping!?️   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  96598757860 Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  Ok Customer:  I can’t use the offer code Agent:  Hi Ashtrin, I am Mais, thank you for contacting us, how may I assist you today? Customer:  BS15 Customer:  I want to purchase this Customer:  https://www.babyshopstores.com/kw/en/Clothing/Baby-Boys-Clothes/Clothes-Sets/BABYSHOP-Juniors-Whale-Print-12-Piece-Clothing-Gift-Basket-Set/p/164435172 Agent:  please provide us with the way you have this code, and screenshot about the issue you have faced Customer:  It shows voucher cannot be redeemed Agent:  can you please provide me with a screenshot? Customer:  I will place an order.. Customer:  it’s working now Customer:  Can I pick it up today itself? Customer:  Can you do something bout it? Agent:  kindly note that we can do our best to process the order at the soonest we can Agent:  please confirm that the voucher is working now Customer:  Yes it’s working Customer:  I want it today evening Customer:  Anything possible? Customer:  IMAGE Agent:  kindly note that we are unable to determine a specified time, but we will do our best to process it as soon as we can Agent:  usually the order may takes 24 hours to be processed, but we will do our best Customer:  Can I use the discount code and shukran points? Customer:  Together Agent:  yes sure. Agent:  Is there anything else I can assist you with? Customer:  just wanted to know if I contact the Fahaheel branch can they process the order at the earliest? If they have in stock? Agent:  kindly note that you can contact the store, but we need some time to ship the item and deliver it to thestore so please allow us the time and we will do our best to process it as soon as we can Agent:  Is there anything else I can assist you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Customer:  Also I can’t use the shukran points Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:22 PM, 15th Dec                   Mais                   Hi Ashrtin, I am Mais, thank you for contacting us, how may I assist you today?           12:22 PM, 15th Dec                     ashtrin                    Hello .. I used the voucher and shukran points.. when when I proceed with the payment.. shukran points are not getting deducted           12:22 PM, 15th Dec                     ashtrin                    The value shows 7.440           12:23 PM, 15th Dec                     ashtrin                             12:24 PM, 15th Dec                     ashtrin                    ??           12:27 PM, 15th Dec                   Mais                   can you please share the order number?           12:29 PM, 15th Dec                     ashtrin                    I didn’t place an order yet           12:29 PM, 15th Dec                     ashtrin                    Stuck at the payment page           12:29 PM, 15th Dec                   Mais                   Here's how you can pay with your Shukrans: Log in to your CentrepointStores.com account. The Checkout indicator on the checkout page will help you determine how many points you can spend. Move the cursor to choose the amount of savings you want.           12:33 PM, 15th Dec                   Mais                   Note: Shukran points must have 200 points or more to pay via Shukran.           12:33 PM, 15th Dec                   Mais                   Is there anything else I can assist you with?           12:33 PM, 15th Dec                     ashtrin                    ok           12:33 PM, 15th Dec                     ashtrin                    Thanks           12:33 PM, 15th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:34 PM, 15th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5465443