Subject: Ticket Assigned - Conversation with ashtrin
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 15 Dec 2022 08:21:56 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ashtrin ashtrin                    Bot:    Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  ✍️ Please enter your name Customer:  ashtrin Bot:  Hi ashtrin, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  https://www.babyshopstores.com/kw/en/Clothing/Baby-Boys-Clothes/Clothes-Sets/BABYSHOP-Juniors-Whale-Print-12-Piece-Clothing-Gift-Basket-Set/p/164435172 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  I didn’t order yet Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Main Menu Bot:  Hi ashtrin, what do you need help with? Customer:  ?Store Location Bot:   Looking for a Babyshop store near you? Just tap on the link below? and choose your city.   www.babyshopstores.com/kw/en/storelocator   Happy shopping!?️   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  96598757860            12:08 PM, 15th Dec                     ashtrin                    Ok           12:08 PM, 15th Dec                   Mais                   Hi Ashtrin, I am Mais, thank you for contacting us, how may I assist you today?           12:09 PM, 15th Dec                     ashtrin                    I can’t use the offer code           12:09 PM, 15th Dec                     ashtrin                    BS15           12:09 PM, 15th Dec                     ashtrin                    I want to purchase this           12:09 PM, 15th Dec                     ashtrin                    https://www.babyshopstores.com/kw/en/Clothing/Baby-Boys-Clothes/Clothes-Sets/BABYSHOP-Juniors-Whale-Print-12-Piece-Clothing-Gift-Basket-Set/p/164435172           12:09 PM, 15th Dec                   Mais                   please provide us with the way you have this code, and screenshot about the issue you have faced           12:09 PM, 15th Dec                     ashtrin                    It shows voucher cannot be redeemed           12:10 PM, 15th Dec                   Mais                   can you please provide me with a screenshot?           12:10 PM, 15th Dec                     ashtrin                    I will place an order..           12:10 PM, 15th Dec                     ashtrin                    it’s working now           12:10 PM, 15th Dec                     ashtrin                    Can I pick it up today itself?           12:11 PM, 15th Dec                     ashtrin                    Can you do something bout it?           12:11 PM, 15th Dec                   Mais                   kindly note that we can do our best to process the order at the soonest we can           12:12 PM, 15th Dec                   Mais                   please confirm that the voucher is working now           12:12 PM, 15th Dec                     ashtrin                    Yes it’s working           12:12 PM, 15th Dec                     ashtrin                    I want it today evening           12:13 PM, 15th Dec                     ashtrin                    Anything possible?           12:13 PM, 15th Dec                     ashtrin                             12:13 PM, 15th Dec                   Mais                   kindly note that we are unable to determine a specified time, but we will do our best to process it as soon as we can           12:14 PM, 15th Dec                   Mais                   usually the order may takes 24 hours to be processed, but we will do our best           12:14 PM, 15th Dec                     ashtrin                    Can I use the discount code and shukran points?           12:14 PM, 15th Dec                     ashtrin                    Together           12:14 PM, 15th Dec                   Mais                   yes sure.           12:15 PM, 15th Dec                   Mais                   Is there anything else I can assist you with?           12:16 PM, 15th Dec                     ashtrin                    just wanted to know if I contact the Fahaheel branch can they process the order at the earliest? If they have in stock?           12:17 PM, 15th Dec                   Mais                   kindly note that you can contact the store, but we need some time to ship the item and deliver it to thestore so please allow us the time and we will do our best to process it as soon as we can           12:19 PM, 15th Dec                   Mais                   Is there anything else I can assist you with?           12:19 PM, 15th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:21 PM, 15th Dec                     ashtrin                    Also I can’t use the shukran points           12:21 PM, 15th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5465371