Subject: Ticket Assigned - Conversation with Rani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Dec 2022 08:07:37 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rani Rani                    Hi           12:00 PM, 15th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            12:00 PM, 15th Dec                   Centrepoint UAE whatsapp bot                    Hello Rani , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:00 PM, 15th Dec                     Rani                    1           12:00 PM, 15th Dec                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           12:00 PM, 15th Dec                     Rani                    9405535704           12:00 PM, 15th Dec                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC121322002426    You can also easily track your order from My Account > Order History.             12:00 PM, 15th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:00 PM, 15th Dec                     Rani                    3           12:01 PM, 15th Dec                   Centrepoint UAE whatsapp bot                    Hi Rani , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            12:01 PM, 15th Dec                     Rani                    5           12:01 PM, 15th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:01 PM, 15th Dec                   Mais                   Hi Rania, I am Mais, thank you for contacting us, how may I assist you today?           12:02 PM, 15th Dec                   Mais                   we can see that you have contacted us regarding your order 9405535704           12:02 PM, 15th Dec                     Rani                    Hello Mais           12:02 PM, 15th Dec                     Rani                    Yes exactly           12:02 PM, 15th Dec                   Mais                   We have checked for you and found via your order tracking number that your order (9405535704) has been out for delivery on (Dec 15\22), and we hope it will be delivered to you as soon as possible.           12:03 PM, 15th Dec                     Rani                    Just i wanna make sure it will be delivered coz it was suppose to be delivered yeaterday and i was waiting and suddenly i got message that they couldnt reach me           12:04 PM, 15th Dec                     Rani                    Even no one called me yesterday at all           12:04 PM, 15th Dec                     Rani                    And now status its out for delivery again and im afraid will happen same like yesterday           12:04 PM, 15th Dec                   Mais                   please accept our full apology for this delay, and rest assured that your order will be delivered at the soonest, and you will be contacted by the courier team before delivering it so please allow us the time so that we can do the needful           12:05 PM, 15th Dec                     Rani                    Ok thnx           12:06 PM, 15th Dec                   Mais                   Is there anything else I can assist you with?           12:06 PM, 15th Dec                     Rani                    Just plz make sure they will really contact me           12:06 PM, 15th Dec                     Rani                    Thanks           12:06 PM, 15th Dec                   Mais                   make sure that we will do our best to contact you and deliver the order as soon as we can           12:07 PM, 15th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:07 PM, 15th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5465289