Subject: Ticket Assigned - Conversation with sandrine
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Dec 2022 08:00:57 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sandrine sandrine                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi sandrine, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9405461988 Bot:    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:54 AM, 15th Dec                   Mais                   Hi Sandrine, I am Mais, thank you for contacting us, how may I assist you today?           11:55 AM, 15th Dec                   Mais                   we can see that you have contacted us regarding your order 9405461988           11:56 AM, 15th Dec                     sandrine                    Hi           11:56 AM, 15th Dec                   Mais                   Please give us some time, because the issue has been escalated to the concerned team, and they will do their best to help you properly.           11:57 AM, 15th Dec                   Mais                   we will solve this issue and get in touch with you at the soonest we can           11:57 AM, 15th Dec                   Mais                   Is there anything else I can assist you with?           11:57 AM, 15th Dec                     sandrine                    I want to know when i will receive my order i need it urgently it has been delayed for 3 days now           11:57 AM, 15th Dec                   Mais                   please accept our full apology for this delay, we will solve this issue at the soonest we can           11:58 AM, 15th Dec                     sandrine                    I made 2 orders after this and i received why this delay???           11:58 AM, 15th Dec                   Mais                   in order to get your order within 24 hours           11:58 AM, 15th Dec                     sandrine                    Ok           11:58 AM, 15th Dec                   Mais                   please accept our full apology, and make sure that we will do our best to not repeat such mistakes again           11:58 AM, 15th Dec                   Mais                   Is there anything else I can assist you with?           11:58 AM, 15th Dec                     sandrine                    Thank you           11:59 AM, 15th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:00 PM, 15th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5465247