Subject: Ticket Assigned - Conversation with Reina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Dec 2022 06:36:25 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Reina Reina                    Good evening I would to know what happened about my gift card that I reported from first week of December.           08:37 PM, 14th Dec                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            08:37 PM, 14th Dec                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:37 PM, 14th Dec                     Reina                    1           08:38 PM, 14th Dec                   MAX UAE whatsapp bot                    Hello Reina , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:38 PM, 14th Dec                     Reina                    2           08:38 PM, 14th Dec                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            08:38 PM, 14th Dec                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:38 PM, 14th Dec                     Reina                    3           08:38 PM, 14th Dec                   MAX UAE whatsapp bot                    Hi Reina , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            08:38 PM, 14th Dec                     Reina                    3           08:38 PM, 14th Dec                   MAX UAE whatsapp bot                    Returned some items? Here's how your refund works?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            08:38 PM, 14th Dec                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:38 PM, 14th Dec                     Reina                    2           08:39 PM, 14th Dec                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:39 PM, 14th Dec                     Reina                    1           08:39 PM, 14th Dec                   MAX UAE whatsapp bot                   Please enter your email address           08:39 PM, 14th Dec                     Reina                    [email-masked]           08:39 PM, 14th Dec                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:39 PM, 14th Dec                   mazen                   Hi ,Reina  thank you for contacting us. This's Mazen We would be happy to help you.           08:40 PM, 14th Dec                     Reina                    Mazen hi good evening           08:41 PM, 14th Dec                     Reina                    I have inquiries about the gift card that I purchased during National day           08:41 PM, 14th Dec                     Reina                    Those cards were blocked and init able to use them           08:41 PM, 14th Dec                     Reina                    **not           08:42 PM, 14th Dec                   mazen                   We sincerely apologize for the issue that you are facing however, please  provide us Screenshot Of The Issue           08:42 PM, 14th Dec                   mazen                   Hi, I'm not getting a response from you. Are we still connected?           08:45 PM, 14th Dec                     Reina                    Yes           08:45 PM, 14th Dec                     Reina                    I’m taking screen shot           08:45 PM, 14th Dec                     Reina                    Pls wait           08:46 PM, 14th Dec                     Reina                             08:49 PM, 14th Dec                     Reina                    All are showing the same           08:49 PM, 14th Dec                     Reina                             08:50 PM, 14th Dec                     Reina                             08:50 PM, 14th Dec                     Reina                    These are the carat we purchased           08:50 PM, 14th Dec                     Reina                    Cards           08:51 PM, 14th Dec                   mazen                   We sincerely apologize for any inconvenience caused to you. This is surely not the experience we want our customers to have when they shop with us. Please contact the Shukran team on 800–SHUKRAN (800–7485726) or email [email-masked]           08:54 PM, 14th Dec                     Reina                    We purchased these on your app           08:55 PM, 14th Dec                     Reina                    Not on Shukran           08:55 PM, 14th Dec                   mazen                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           08:58 PM, 14th Dec                     Reina                    Ok           08:58 PM, 14th Dec                   mazen                   Do you have any other inquiries that we can help with?           08:59 PM, 14th Dec                     Reina                    Nothing else but please I need this to be resolve. We have 9 cards total.           09:00 PM, 14th Dec                   mazen                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:02 PM, 14th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5463626