Subject: Ticket Assigned - Conversation with Sheema Zia
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 14 Dec 2022 12:22:54 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sheema Zia Sheema Zia                    Hi           04:00 PM, 14th Dec                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            04:00 PM, 14th Dec                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:00 PM, 14th Dec                     Sheema Zia                    1           04:00 PM, 14th Dec                   MAX UAE whatsapp bot                    Hello Sheema Zia , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:00 PM, 14th Dec                     Sheema Zia                    3           04:00 PM, 14th Dec                   MAX UAE whatsapp bot                    Returned some items? Here's how your refund works?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            04:00 PM, 14th Dec                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:00 PM, 14th Dec                     Sheema Zia                    2           04:00 PM, 14th Dec                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:00 PM, 14th Dec                     Sheema Zia                    1           04:00 PM, 14th Dec                   MAX UAE whatsapp bot                   Please enter your email address           04:00 PM, 14th Dec                     Sheema Zia                    [email-masked]           04:01 PM, 14th Dec                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:01 PM, 14th Dec                     Sheema Zia                    Ok           04:01 PM, 14th Dec                     Sheema Zia                    Waiting           04:01 PM, 14th Dec                   Mais                   Hi Sheema, I am Mais, thank you for contacting us, how may I assist you today?           04:01 PM, 14th Dec                     Sheema Zia                    Hi           04:02 PM, 14th Dec                   Mais                   we can see that you have contacted us regarding refund information, could you please elaborate your query?           04:02 PM, 14th Dec                     Sheema Zia                    I had ordered something in June 2022           04:02 PM, 14th Dec                     Sheema Zia                    I returned the item           04:02 PM, 14th Dec                     Sheema Zia                    But never got my refund back           04:02 PM, 14th Dec                     Sheema Zia                    My order number is           04:02 PM, 14th Dec                     Sheema Zia                             04:03 PM, 14th Dec                     Sheema Zia                    Item returned           04:03 PM, 14th Dec                   Mais                   please confirm if you have handed the item to the courier           04:05 PM, 14th Dec                     Sheema Zia                    Yes           04:06 PM, 14th Dec                     Sheema Zia                    I did           04:06 PM, 14th Dec                   Mais                   Please give me a minute to check.           04:07 PM, 14th Dec                   Mais                   sorry for this delay, we are still checking           04:12 PM, 14th Dec                     Sheema Zia                    Ok           04:12 PM, 14th Dec                     Sheema Zia                    Plz check           04:12 PM, 14th Dec                     Sheema Zia                    I just received a message that I have to return the item           04:13 PM, 14th Dec                   Mais                   kindly note that we have processed the refund of the amount as a compensation from our end           04:14 PM, 14th Dec                   Mais                   Is there anything else I can assist you with?           04:14 PM, 14th Dec                     Sheema Zia                    But I have already returned the item           04:14 PM, 14th Dec                     Sheema Zia                    To the delivery agent           04:14 PM, 14th Dec                     Sheema Zia                    Long back           04:15 PM, 14th Dec                   Mais                   yes you do not have to return any time, we just processed the refund           04:15 PM, 14th Dec                     Sheema Zia                    Ok may I know where will I receive the refund? To my account or Shukran?           04:16 PM, 14th Dec                   Mais                   We would like to inform you that we have processed the refund of amount (AED 36.7019) on (12/14/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           04:17 PM, 14th Dec                     Sheema Zia                    Ok thankyou           04:18 PM, 14th Dec                   Mais                   As well,  we have processed the refund of amount (AED 0.7981) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           04:18 PM, 14th Dec                   Mais                   Is there anything else I can assist you with?           04:18 PM, 14th Dec                     Sheema Zia                    What if I paid by cash on delivery?           04:18 PM, 14th Dec                     Sheema Zia                    How will I get the refund?           04:18 PM, 14th Dec                   Mais                   please elaborate your query?           04:18 PM, 14th Dec                     Sheema Zia                    I don’t remember how I made the payment for the item I have returned! Is it cash or online!           04:19 PM, 14th Dec                     Sheema Zia                    If it was cash on delivery, how will I receive my refund           04:19 PM, 14th Dec                   Mais                   kindly note that in case you have paid as a cash and return through the online the amount will be refunded to your My Credit           04:20 PM, 14th Dec                     Sheema Zia                    Ok thanks           04:21 PM, 14th Dec                   Mais                   and in case you return to the store you can choose to be refunded as a cash or to your My Credit or as a voucher           04:21 PM, 14th Dec                   Mais                   Is there anything else I can assist you with?           04:22 PM, 14th Dec                     Sheema Zia                    No thanks           04:22 PM, 14th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:22 PM, 14th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5462115