Subject: Ticket Assigned - Conversation with جفيد حسي
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 14 Dec 2022 12:00:37 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with جفيد  حسي جفيد  حسي                    Hi           03:44 PM, 14th Dec                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:44 PM, 14th Dec                    Centrepoint KW whatsapp bot                    Hello جفيد  حسي , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:44 PM, 14th Dec                     جفيد  حسي                    3           03:44 PM, 14th Dec                    Centrepoint KW whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            03:44 PM, 14th Dec                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:44 PM, 14th Dec                     جفيد  حسي                    2           03:44 PM, 14th Dec                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:44 PM, 14th Dec                     جفيد  حسي                    1           03:45 PM, 14th Dec                    Centrepoint KW whatsapp bot                   Please enter your email address           03:45 PM, 14th Dec                     جفيد  حسي                    [email-masked]           03:45 PM, 14th Dec                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:45 PM, 14th Dec                   Mais                   Hi Javid, I am Mais, thank you for contacting us, how may I assist you today?           03:45 PM, 14th Dec                   Mais                   we can see that you have contacted us regarding refund information, could you please elaborate your query?           03:46 PM, 14th Dec                     جفيد  حسي                    Yes           03:46 PM, 14th Dec                     جفيد  حسي                    Still not recive my refund           03:46 PM, 14th Dec                     جفيد  حسي                    We are truly sorry for the inconvenience caused to you. We would like to inform you that we have processed the refund of amount ( KWD4.25on ( 11/19/22 ) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           03:46 PM, 14th Dec                     جفيد  حسي                    Last time ur reply this but almost more than 1nonth           03:47 PM, 14th Dec                     جفيد  حسي                    Month           03:47 PM, 14th Dec                     جفيد  حسي                    Not expect frm centre point           03:47 PM, 14th Dec                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:50 PM, 14th Dec                     جفيد  حسي                    Please           03:51 PM, 14th Dec                   Mais                   we would like to inform you that the refund has been processed successfully from our end           03:54 PM, 14th Dec                     جفيد  حسي                    But i have not received  till now           03:55 PM, 14th Dec                     جفيد  حسي                    Where it is hold           03:55 PM, 14th Dec                   Mais                   so please check with your bank in order to be fully assisted           03:55 PM, 14th Dec                     جفيد  حسي                    For whom i have to contact  more than 1 month           03:55 PM, 14th Dec                     جفيد  حسي                    There is no issue with my bank           03:56 PM, 14th Dec                     جفيد  حسي                    If there is issue in bank           03:57 PM, 14th Dec                   Mais                   kindly note that we have checked and the amount has been processed successfully from our end, please check with your bank in order to be fully assisted           03:57 PM, 14th Dec                     جفيد  حسي                    Put my centre  point account           03:57 PM, 14th Dec                   Mais                   please accept our full apology for this delay, kindly check with your bank and in case the bank team informed you that the amount has not been refunded please contact us again so that we can do the needful           03:59 PM, 14th Dec                   Mais                   Is there anything else I can assist you with?           03:59 PM, 14th Dec                     جفيد  حسي                    Ok           03:59 PM, 14th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:00 PM, 14th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5462006