Subject: Ticket Assigned - Conversation with Umma
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 14 Dec 2022 11:35:11 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Umma Umma                    +971529014676           03:26 PM, 14th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:26 PM, 14th Dec                   Centrepoint UAE whatsapp bot                    Hello Umma , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:26 PM, 14th Dec                     Umma                    1           03:26 PM, 14th Dec                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           03:26 PM, 14th Dec                     Umma                    9405125542           03:27 PM, 14th Dec                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=SD009411872    You can also easily track your order from My Account > Order History.             03:27 PM, 14th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:27 PM, 14th Dec                     Umma                    3           03:27 PM, 14th Dec                   Centrepoint UAE whatsapp bot                    Hi Umma , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            03:27 PM, 14th Dec                     Umma                    1           03:27 PM, 14th Dec                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           03:27 PM, 14th Dec                     Umma                    9405125542           03:27 PM, 14th Dec                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=SD009411872    You can also easily track your order from My Account > Order History.             03:27 PM, 14th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:27 PM, 14th Dec                     Umma                    2           03:27 PM, 14th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:27 PM, 14th Dec                     Umma                    1           03:28 PM, 14th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:28 PM, 14th Dec                     Umma                    [email-masked]           03:28 PM, 14th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:28 PM, 14th Dec                   Mais                   Hi Umma, I am Mais, thank you for contacting us, how may I assist you today?           03:29 PM, 14th Dec                   Mais                   we can see that you have contacted us regarding your order 9405125542           03:29 PM, 14th Dec                     Umma                    Yes           03:30 PM, 14th Dec                   Mais                   could you please confirm your contact number and your address           03:31 PM, 14th Dec                     Umma                    +971529014676           03:32 PM, 14th Dec                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:34 PM, 14th Dec                   Mais                   we will get in touch with you at the soonest we can           03:34 PM, 14th Dec                   Mais                   Is there anything else I can assist you with?           03:34 PM, 14th Dec                     Umma                    No           03:34 PM, 14th Dec                     Umma                    Pls will I be able to get my item today           03:34 PM, 14th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:34 PM, 14th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5461848