Subject: Ticket Assigned - Conversation with Vaibhav Phulwani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Dec 2022 12:38:00 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Vaibhav Phulwani Vaibhav Phulwani                    Hi           04:24 PM, 13th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:24 PM, 13th Dec                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:24 PM, 13th Dec                     Vaibhav Phulwani                    1           04:24 PM, 13th Dec                   Centrepoint UAE whatsapp bot                    Hello Vaibhav Phulwani , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:24 PM, 13th Dec                     Vaibhav Phulwani                    2           04:24 PM, 13th Dec                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            04:24 PM, 13th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:24 PM, 13th Dec                     Vaibhav Phulwani                    2           04:24 PM, 13th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:24 PM, 13th Dec                     Vaibhav Phulwani                    1           04:24 PM, 13th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:24 PM, 13th Dec                     Vaibhav Phulwani                    [email-masked]           04:25 PM, 13th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:25 PM, 13th Dec                     Vaibhav Phulwani                    Ok           04:25 PM, 13th Dec                   Mais                   Hi Vaibhav, I am Mais, thank you for contacting us, how may I assist you today?           04:26 PM, 13th Dec                   Mais                   we can see that you have contacted us regarding return process, could you please elaborate your query?           04:27 PM, 13th Dec                     Vaibhav Phulwani                    I ordered a return and refund from the app but no one came           04:27 PM, 13th Dec                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           04:28 PM, 13th Dec                     Vaibhav Phulwani                             04:29 PM, 13th Dec                     Vaibhav Phulwani                    No one came then to pick it up           04:30 PM, 13th Dec                   Mais                   please confirm if this is the order number 9402221425           04:31 PM, 13th Dec                     Vaibhav Phulwani                    Yes           04:31 PM, 13th Dec                   Mais                   We would like to inform you that a new return request has been created for the product from the order No. (9402221425) dated on (13-12-22) to avoiding more delay, and the item will be received by the transport partner LMG within 3 to 5 working days .           04:35 PM, 13th Dec                   Mais                   Is there anything else I can assist you with?           04:35 PM, 13th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:37 PM, 13th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5457605