Subject: Ticket Assigned - Conversation with Tarun
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Dec 2022 12:30:05 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Tarun Tarun                    Hi there           04:19 PM, 13th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:19 PM, 13th Dec                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:19 PM, 13th Dec                     Tarun                             04:19 PM, 13th Dec                     Tarun                             04:19 PM, 13th Dec                     Tarun                             04:19 PM, 13th Dec                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           04:19 PM, 13th Dec                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           04:19 PM, 13th Dec                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:19 PM, 13th Dec                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:19 PM, 13th Dec                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           04:19 PM, 13th Dec                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:19 PM, 13th Dec                     Tarun                    * File attached - 28a4c30ad8ce280e934007.mp4 *             04:19 PM, 13th Dec                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           04:19 PM, 13th Dec                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:19 PM, 13th Dec                     Tarun                    1           04:19 PM, 13th Dec                   Centrepoint UAE whatsapp bot                    Hello Tarun , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:19 PM, 13th Dec                     Tarun                    2           04:20 PM, 13th Dec                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            04:20 PM, 13th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:20 PM, 13th Dec                     Tarun                    2           04:20 PM, 13th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:20 PM, 13th Dec                     Tarun                    1           04:20 PM, 13th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:20 PM, 13th Dec                     Tarun                    [email-masked]           04:20 PM, 13th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:20 PM, 13th Dec                     Tarun                    Ok           04:21 PM, 13th Dec                     Tarun                    Hi agent           04:21 PM, 13th Dec                   Ziena                   Hi Tarun, I'm Mais, How can I assist you today?           04:21 PM, 13th Dec                     Tarun                    I bought one toy from mall of emirates store on 26th of November           04:21 PM, 13th Dec                     Tarun                    And then after that I travelled           04:22 PM, 13th Dec                     Tarun                    I came back yesterday           04:22 PM, 13th Dec                     Tarun                    And today I opened the product and found it’s not working           04:22 PM, 13th Dec                     Tarun                             04:22 PM, 13th Dec                     Tarun                             04:22 PM, 13th Dec                     Tarun                             04:22 PM, 13th Dec                     Tarun                    * File attached - 35740bf889d5bbad400b70.mp4 *             04:22 PM, 13th Dec                     Tarun                    Attached is invoice and video apps           04:22 PM, 13th Dec                     Tarun                    Also           04:22 PM, 13th Dec                   Mais                   Please accept our full apologies for the inconvenience caused to you.           04:22 PM, 13th Dec                     Tarun                    I have sent the email           04:22 PM, 13th Dec                     Tarun                    I wanted to inform that I will Be traveling tonight           04:22 PM, 13th Dec                   Mais                   we kindly ask you to please visit the store in order to check with them and to be fully assisted           04:22 PM, 13th Dec                   Mais                   Is there anything else I can assist you with?           04:22 PM, 13th Dec                     Tarun                    So I want to visit the store and get it exchanged           04:23 PM, 13th Dec                     Tarun                    Can you please let me know if this product can be changed to working one           04:23 PM, 13th Dec                     Tarun                    I can visit them in this evening           04:23 PM, 13th Dec                   Mais                   please accept our full apology for this, please visit the store in order to be fully assisted           04:23 PM, 13th Dec                     Tarun                    Let me know please           04:23 PM, 13th Dec                     Tarun                    Won’t you be able To Check in store           04:24 PM, 13th Dec                   Mais                   kindly note that we are unable to check the store purchases           04:25 PM, 13th Dec                     Tarun                    Ok           04:28 PM, 13th Dec                     Tarun                    Sure           04:28 PM, 13th Dec                   Mais                   Is there anything else I can assist you with?           04:28 PM, 13th Dec                     Tarun                    No           04:28 PM, 13th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:29 PM, 13th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5457571