Subject: Ticket Assigned - Conversation with hi good day
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Dec 2022 12:05:38 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi good day hi good day                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hi good day, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4705382928 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC1212220002213     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97433227261            03:49 PM, 13th Dec                     hi good day                    Ok           03:49 PM, 13th Dec                   Mais                   Dear Customer, I am Mais, thank you for contacting us, how may I assist you today?           03:50 PM, 13th Dec                   Mais                   we can see that you have contacted us regarding your order 4705382928           03:50 PM, 13th Dec                     hi good day                    Hi Mais           03:50 PM, 13th Dec                     hi good day                    Yes           03:50 PM, 13th Dec                     hi good day                    I was just wondering why my order that has been made yesterday was incomplete           03:51 PM, 13th Dec                     hi good day                    I haven't receive it completely           03:51 PM, 13th Dec                     hi good day                    And no one even informed me that those /this items are not available           03:52 PM, 13th Dec                     hi good day                    I should know it right.....           03:52 PM, 13th Dec                     hi good day                    Just like before           03:52 PM, 13th Dec                     hi good day                    Someone even informed me regarding with the status of my order           03:52 PM, 13th Dec                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           03:52 PM, 13th Dec                     hi good day                    May i know what happened           03:53 PM, 13th Dec                     hi good day                    Why my order is incomplete           03:53 PM, 13th Dec                     hi good day                    And no one even adv me           03:53 PM, 13th Dec                   Mais                   please note that these items Styli Sleeveless Scallop Trim Bodycon Midi Dress with Slit Detail - Styli Short Cuffed Sleeves Daisy Print A-Line Midi Dress have not been shipped yet, please confirm your wish about receiving or cancelling the items           03:55 PM, 13th Dec                     hi good day                    Are they still available?           03:55 PM, 13th Dec                   Mais                   could you please elaborate your query?           03:56 PM, 13th Dec                     hi good day                    Why its not included on my delivery dates yesterday?           03:57 PM, 13th Dec                   Mais                   please note that these items are late, so please confirm your wish about receiving them so that we can assist you to the fullest and raise your issue, otherwise we can cancel the items           03:58 PM, 13th Dec                     hi good day                    I still wish to receive it           03:59 PM, 13th Dec                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:59 PM, 13th Dec                   Mais                   we will get in touch with you at the soonest we can           03:59 PM, 13th Dec                   Mais                   Is there anything else I can assist you with?           03:59 PM, 13th Dec                     hi good day                    May i know           04:00 PM, 13th Dec                     hi good day                    When i can able to receive it           04:01 PM, 13th Dec                   Mais                   please allow us 24-48 hours so that we can check with the team and assist you further           04:02 PM, 13th Dec                     hi good day                    Ok           04:02 PM, 13th Dec                   Mais                   Is there anything else I can assist you with?           04:03 PM, 13th Dec                     hi good day                    How about regarding with my shukran apps           04:03 PM, 13th Dec                     hi good day                    Shukran balance           04:03 PM, 13th Dec                     hi good day                    It seems that its not yet updated           04:03 PM, 13th Dec                   Mais                   kindly note that the points will be added after 14 days start from the date of receiving the order           04:04 PM, 13th Dec                   Mais                   Is there anything else I can assist you with?           04:04 PM, 13th Dec                     hi good day                    None so far           04:05 PM, 13th Dec                     hi good day                    Thanm you           04:05 PM, 13th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:05 PM, 13th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5457424