Subject: Ticket Assigned - Conversation with Mummu Niya
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 13 Dec 2022 11:57:50 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mummu Niya Mummu Niya                    5           03:44 PM, 13th Dec                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            03:44 PM, 13th Dec                   Babyshop UAE WhatsApp bot                    Hello Mummu Niya , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:44 PM, 13th Dec                     Mummu Niya                    Hello           03:44 PM, 13th Dec                   Babyshop UAE WhatsApp bot                    Hi Mummu Niya , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            03:44 PM, 13th Dec                     Mummu Niya                    5           03:44 PM, 13th Dec                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           03:44 PM, 13th Dec                   Mais                   Dear customer, I am Mais, thank you for contacting us, how may I assist you today?           03:45 PM, 13th Dec                     Mummu Niya                    Hello           03:45 PM, 13th Dec                     Mummu Niya                    9404973050           03:45 PM, 13th Dec                     Mummu Niya                    Order no           03:45 PM, 13th Dec                     Mummu Niya                    I had requested a return for this order           03:46 PM, 13th Dec                     Mummu Niya                    Yesterday i got a cancellation message           03:46 PM, 13th Dec                     Mummu Niya                    I contacted a customer care agent           03:46 PM, 13th Dec                     Mummu Niya                    He initiated a return request again           03:46 PM, 13th Dec                     Mummu Niya                    Today i again received a cancel message           03:47 PM, 13th Dec                     Mummu Niya                    We've cancelled your return for order # 9404973050 , Juniors Kitty Ear Applique Hoo...  as requested by you. Please reach out to us for anything further.           03:47 PM, 13th Dec                     Mummu Niya                    This is really tiresome           03:47 PM, 13th Dec                   Mais                   could you please confirm if you have handed the items or not           03:47 PM, 13th Dec                     Mummu Niya                    Means ?           03:47 PM, 13th Dec                     Mummu Niya                    Used ?           03:47 PM, 13th Dec                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           03:48 PM, 13th Dec                   Mais                   could you please confirm your contact number           03:48 PM, 13th Dec                     Mummu Niya                    O521742693           03:48 PM, 13th Dec                     Mummu Niya                    Are we connected           03:50 PM, 13th Dec                     Mummu Niya                    Helloo           03:52 PM, 13th Dec                   Mais                   We sincerely apologize for the delay in collection of your return request, we have created a new return request at this time to avoid further delays, You must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details.           03:52 PM, 13th Dec                   Mais                   Is there anything else I can assist you with?           03:52 PM, 13th Dec                     Mummu Niya                    Hello           03:52 PM, 13th Dec                     Mummu Niya                    This is what i was told yesterday also           03:52 PM, 13th Dec                     Mummu Niya                    Can i hand it to near by babysho0           03:52 PM, 13th Dec                     Mummu Niya                    Else u wil cancel this again           03:52 PM, 13th Dec                     Mummu Niya                    Y is my return cancelled           03:53 PM, 13th Dec                   Mais                   kindly note that we have created a new return request for the item today on 13-12-22           03:53 PM, 13th Dec                   Mais                   please fill the link with your information, and then we will collect your item within 3-5 working days           03:54 PM, 13th Dec                     Mummu Niya                    This was wat happened yesterday also           03:54 PM, 13th Dec                     Mummu Niya                    I did the same yesterday also           03:54 PM, 13th Dec                   Mais                   please accept our full apology for this delay, and kindly allow us the time so that we can collect the item successfully           03:55 PM, 13th Dec                     Mummu Niya                    I hope i don't have to spend my time for this again           03:55 PM, 13th Dec                     Mummu Niya                    I wil file complaint ...this is like making fun of ur customers           03:56 PM, 13th Dec                   Mais                   we will do our best to not repeat such mistakes again and to collect your item at the soonest we can           03:56 PM, 13th Dec                   Mais                   Once again please accept our full apology           03:56 PM, 13th Dec                     Mummu Niya                    Okey thank you...           03:57 PM, 13th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:57 PM, 13th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5457367