Subject: Ticket Assigned - Conversation with emma urika sabado
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Dec 2022 11:49:46 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with emma urika sabado emma urika sabado                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi emma urika sabado, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4705275995 Bot:    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Emma, I'm Ziena, How can I assist you today? Customer:  Hello Ziena Customer:  I received a text that my order was supposed to be delivered yesterday but it did not arrived Customer:  Can you give me an idea when will it arrive? I cannot check it on my end as someone ordered it for me using his own gmail address Agent:  Please allow me a moment to check this for you. Customer:  Yes please, thanks Agent:  Thank you for allowing me the time to check. I appreciate your patience. Customer:  ❤️ Agent:  We sincerely apologize for any inconvenience caused, Agent:  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. Agent:  We request you to please allow us some time so we can work on this and do the needful. Agent:  Is there anything else I can assist you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:45 PM, 13th Dec                   Mais                   Hi Emma, I am Mais, thank you for contacting us, how may I assist you today?           03:45 PM, 13th Dec                     emma urika sabado                    I hope it will be resolved as I badly need the item as soon as possible           03:45 PM, 13th Dec                   Mais                   we can see that you have contacted us regarding your order 4705275995           03:45 PM, 13th Dec                   Mais                   please allow me a minute to check           03:45 PM, 13th Dec                     emma urika sabado                    Yes, I did           03:46 PM, 13th Dec                   Mais                   Please give us some time, because the issue has been escalated to the concerned team, and they will do their best to help you properly.           03:46 PM, 13th Dec                     emma urika sabado                    my wifi is not that stable now so I cannot chat consistently about my concern           03:46 PM, 13th Dec                     emma urika sabado                    I hope it can be delivered soon, if possible, I hope within the day. Thanks.           03:47 PM, 13th Dec                   Mais                   we will do our best to deliver the order at the soonest we can           03:47 PM, 13th Dec                   Mais                   Is there anything else I can assist you with?           03:47 PM, 13th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:49 PM, 13th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5457310