Subject: Ticket Assigned - Conversation with hi
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 13 Dec 2022 10:38:40 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  555268931            02:15 PM, 13th Dec                     hi                    Hi           02:17 PM, 13th Dec                   Mais                   Dear customer, I am Mais, thank you for contacting us, how may I assist you today?           02:17 PM, 13th Dec                   Mais                   we can see that you have contacted us regarding refund information, could you please elaborate your query?           02:17 PM, 13th Dec                     hi                    I had shoped online few jackets           02:17 PM, 13th Dec                     hi                    They r over aized i need them to be replaced woth maybe kesser aize           02:18 PM, 13th Dec                     hi                    Lesser size jackets           02:18 PM, 13th Dec                     hi                    How do we go about it           02:18 PM, 13th Dec                     hi                    It was online shoppong through max ap           02:18 PM, 13th Dec                   Mais                   please provide us with the order number along with the name of the item as it is on the site so that we can check for you and assist you further           02:19 PM, 13th Dec                     hi                    Ok           02:19 PM, 13th Dec                     hi                    Wait           02:19 PM, 13th Dec                     hi                    9404609024           02:21 PM, 13th Dec                     hi                    Order number here u go           02:22 PM, 13th Dec                     hi                    Delivered on 6 dec           02:22 PM, 13th Dec                     hi                    From order number can u get names frkm website onlinr plz           02:22 PM, 13th Dec                   Mais                   please allow me a minute           02:23 PM, 13th Dec                     hi                    I wear usually in between 12 to 14 size max shirts . Can u send me the same colors jackets in my size n arrange to collect bk the over size ones delivered           02:24 PM, 13th Dec                   Mais                   we would like to inform you that the exchange service is not available for MAX           02:24 PM, 13th Dec                     hi                    Ok so can u tk it back and refund           02:24 PM, 13th Dec                   Mais                   you can return the item you wish and place a new order with the item you want and we will do our best to deliver your order successfully           02:24 PM, 13th Dec                   Mais                   yes sure           02:24 PM, 13th Dec                     hi                    So           02:25 PM, 13th Dec                     hi                    Can u arrange to have it collected frkm my same where it was delivered           02:25 PM, 13th Dec                     hi                    On this sat           02:25 PM, 13th Dec                   Mais                   yes sure           02:25 PM, 13th Dec                     hi                    And can i get my refund on sat           02:25 PM, 13th Dec                     hi                    Itself           02:25 PM, 13th Dec                   Mais                   please confirm if this is the intended item Solid Peak Lapel Blazer with Pockets and Button Closure           02:26 PM, 13th Dec                   Mais                   and kindly note that you will receive the full ampunt which you paid           02:26 PM, 13th Dec                   Mais                   and kindly note that you will receive the full amount which you paid           02:26 PM, 13th Dec                     hi                    There r 3 jacketsthere r 3 jackets           02:26 PM, 13th Dec                     hi                    Pink,green blue           02:26 PM, 13th Dec                     hi                    9404609024this is order number           02:28 PM, 13th Dec                     hi                    Did u locate 3 jackets           02:28 PM, 13th Dec                   Mais                   please confirm that you want to return the whole order           02:28 PM, 13th Dec                     hi                    Thank you for your order. Order 9404609024 for Solid Structured Blazer with N... +2more item(s) for AED  237.5 is confirmed. Expect delivery by 06-12-2022.           02:29 PM, 13th Dec                     hi                    This msg           02:29 PM, 13th Dec                     hi                    I had got when i paid           02:29 PM, 13th Dec                     hi                    Yes all 3           02:29 PM, 13th Dec                     hi                    As they r over sized           02:29 PM, 13th Dec                   Mais                   Please give me a minute to check.           02:30 PM, 13th Dec                   Mais                   We would like to inform you that a return request has been created for the products from the order No. (9404609024 ) dated on (13-12-22) and the item will be received by the transport partner LMG within 3 to 5 working days .           02:31 PM, 13th Dec                   Mais                   Is there anything else I can assist you with?           02:31 PM, 13th Dec                     hi                    Plz ensure its collected n my refund sent to me on sat           02:31 PM, 13th Dec                     hi                    As resr of days i work n wl nt be available at home address           02:31 PM, 13th Dec                     hi                    Where it was delivered i m available on sat           02:32 PM, 13th Dec                     hi                    Ok           02:32 PM, 13th Dec                   Mais                   kindly note that you will be contacted before collecting the items by the courier partner, so please arrange with him to collect the items at your specified time           02:32 PM, 13th Dec                   Mais                   and the refund will be processed to the same card which you paid from           02:33 PM, 13th Dec                   Mais                   Is there anything else I can assist you with?           02:33 PM, 13th Dec                     hi                    Ok Mais           02:33 PM, 13th Dec                     hi                    Noted           02:33 PM, 13th Dec                     hi                    Refund wl.cm on sat itself ?           02:33 PM, 13th Dec                   Mais                   kindly note that after collecting the items, they need 2-3 working days to reached our warehouse and 2-3 working days to pass through the quality check process and then the amount will be refunded, so please allow us the time so that we can do the needful.           02:35 PM, 13th Dec                     hi                    Hope my money is not lost           02:36 PM, 13th Dec                     hi                    After returning my goods bk as well           02:37 PM, 13th Dec                     hi                    Well hope u wl.keep my trust           02:37 PM, 13th Dec                     hi                    I m your customer           02:37 PM, 13th Dec                   Mais                   we will do our best to refund your amount successfully without any mistakes or delays           02:37 PM, 13th Dec                   Mais                   please rest assured that we will do our best           02:37 PM, 13th Dec                   Mais                   Is there anything else I can assist you with?           02:37 PM, 13th Dec                     hi                    Wl.look forward for the  refund           02:37 PM, 13th Dec                     hi                    No thank u           02:37 PM, 13th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:38 PM, 13th Dec                     hi                    Look forward to do.more shopping with u plz dont break my trust           02:38 PM, 13th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5456915