Subject: New Reply Received - Return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Dec 2022 06:22:50 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  Return  Ticket comment <div>Srry what is the problem and what’s is the required information?<br><br>
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<div id="AppleMailSignature" dir="ltr">Sent from my iPhone</div>
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<div>On Dec 8, 2022, at 7:21 PM, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5420176</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="ltr">Mais Hasan : </div>
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<div dir="ltr">Hi Ayah​,</div>
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<div dir="ltr">Thank you for contacting us.<br><br>Please accept our full apologies for the inconvenience caused to you.<br><br>We would like to inform you that a return request for the item (Striped Capri with Drawstring Closure) from the order No. (9402777254) on (12/6/22) has been created and the item will be received by Shipa's transport partner within 3-5 working days. <br><br>You can also track your return request via the Shipa website <a href="https://tracking.shipadelivery.com/" rel="noreferrer">https://tracking.shipadelivery.com/</a> through the tracking number (SD008873591).<br><br>Kindly note that you will be contacted on your contact number (+971501031046) before collecting the item, so we kindly ask you to please keep it active, so that we can collect your item as soon as possible and assist you to the fullest.<br><br>And in case you have faced any issue with the collection process, we kindly ask you to please contact us again so that we can do the needful.<br><br>As well, if this is not the intended order, please provide us with the correct one, so that we can assist you further.<br><br>Thank you for your shopping and cooperation with us.<br><br>Do not hesitate to contact us if you have any inquiries!</div>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box" dir="ltr">Thank You,<br style="box-sizing: border-box"><span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">Centrepoint </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5420176