Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 12 Dec 2022 12:36:19 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hi, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:19 PM, 12th Dec                   Mais                   Hi Bansari, I am Mais, thank you for contacting us, how may I assist you today?           04:20 PM, 12th Dec                   Mais                   we can see that you have contacted us regarding refund information, could you please elaborate your query?           04:20 PM, 12th Dec                     hi                    I returned my things on 25 November still i did not get refund my money           04:21 PM, 12th Dec                   Mais                   Could you please share your order number so that I can assist you further?           04:23 PM, 12th Dec                     hi                    Order no or refund no           04:24 PM, 12th Dec                     hi                    I get slips of refund from kuwait city branch but didn't received money in my account           04:25 PM, 12th Dec                   Mais                   the order number please           04:25 PM, 12th Dec                     hi                    8401768208           04:26 PM, 12th Dec                     hi                    8402013980           04:27 PM, 12th Dec                     hi                    8401803747           04:27 PM, 12th Dec                     hi                    8401813847           04:28 PM, 12th Dec                   Mais                   Regarding the order 8401768208 we would like to inform you that we have processed the refund of amount (KWD2.75) on (11/25/22 ) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           04:29 PM, 12th Dec                   Mais                   As well, we have processed the refund of amount (0.76 KWD) in your my credit wallet.           04:29 PM, 12th Dec                   Mais                   Regarding this order 8402013980, we will raise the issue to the concerned team in order to be fully assisted           04:30 PM, 12th Dec                   Mais                   Regarding the order 8401803747,  we have processed the refund of amount (KWD6.55) on (11/25/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           04:32 PM, 12th Dec                   Mais                   Regarding the order 8401813847, we will raise the issue to the concerned team in order to be fully assisted           04:33 PM, 12th Dec                   Mais                   Is there anything else I can assist you with?           04:33 PM, 12th Dec                     hi                    Its not only one order           04:33 PM, 12th Dec                     hi                    There are 5 orders           04:34 PM, 12th Dec                   Mais                   kindly note that we have answered all your queries           04:34 PM, 12th Dec                   Mais                   Regarding the order 8401768208 we would like to inform you that we have processed the refund of amount (KWD2.75) on (11/25/22 ) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           04:34 PM, 12th Dec                   Mais                   As well, we have processed the refund of amount (0.76 KWD) in your my credit wallet.           04:34 PM, 12th Dec                   Mais                   Regarding this order 8402013980, we will raise the issue to the concerned team in order to be fully assisted           04:34 PM, 12th Dec                   Mais                   Regarding the order 8401803747, we have processed the refund of amount (KWD6.55) on (11/25/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           04:34 PM, 12th Dec                   Mais                   Regarding the order 8401813847, we will raise the issue to the concerned team in order to be fully assisted           04:35 PM, 12th Dec                   Mais                   Is there anything else I can assist you with?           04:35 PM, 12th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:36 PM, 12th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5452669