Subject: Ticket Assigned - Conversation with mustakim
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 12 Dec 2022 12:14:26 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mustakim mustakim                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  mustakim Bot:  Hi mustakim, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 18-00-871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +96594001726            04:08 PM, 12th Dec                   Mais                   Hi Hamdu, I am Mais, thank you for contacting us, how may I assist you today?           04:09 PM, 12th Dec                   Mais                   we can see that you have contacted us regarding return process, could you please elaborate your query?           04:09 PM, 12th Dec                     mustakim                    I order the prouduct and recived it in dirty way           04:09 PM, 12th Dec                     mustakim                             04:09 PM, 12th Dec                     mustakim                             04:09 PM, 12th Dec                     mustakim                    I created return by i want to cancel it           04:10 PM, 12th Dec                     mustakim                    Not satisfied with your delivery of dirty product but it is ok i need the dirty product as i am in need           04:10 PM, 12th Dec                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           04:11 PM, 12th Dec                   Mais                   Make sure that this error will be raised to the concerned team to try not to repeat this error again. Your time and your comfort are important to us.           04:11 PM, 12th Dec                   Mais                   please confirm your wish about cancelling the return request           04:12 PM, 12th Dec                     mustakim                    Pls cancel the return           04:12 PM, 12th Dec                     mustakim                    I need it because its cold           04:12 PM, 12th Dec                     mustakim                    Otherwise its not acceptable at all           04:12 PM, 12th Dec                     mustakim                    I paid money for what           04:12 PM, 12th Dec                     mustakim                    Dirty product           04:12 PM, 12th Dec                     mustakim                    Such a big company and not acceptable           04:13 PM, 12th Dec                   Mais                   we have canceled the online return request, and please accept our full apology for this mistake, we will do our best to not repeat such mistakes again and to raise our quality service in order to meet all your wish           04:13 PM, 12th Dec                   Mais                   Is there anything else I can assist you with?           04:13 PM, 12th Dec                     mustakim                    Nope           04:14 PM, 12th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:14 PM, 12th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5452520