Subject: Ticket Assigned - Conversation with Mace
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 12 Dec 2022 12:01:31 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mace Mace                    He’s please           03:53 PM, 12th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:53 PM, 12th Dec                   Centrepoint UAE whatsapp bot                    Hello Mace , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:53 PM, 12th Dec                     Mace                    2           03:53 PM, 12th Dec                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            03:53 PM, 12th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:53 PM, 12th Dec                     Mace                    2           03:53 PM, 12th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:53 PM, 12th Dec                     Mace                    1           03:53 PM, 12th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:53 PM, 12th Dec                     Mace                    [email-masked]           03:53 PM, 12th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:53 PM, 12th Dec                   Mais                   Hi Mace, I am Mais, thank you for contacting us, how may I assist you today?           03:54 PM, 12th Dec                     Mace                    Hi Mace, I'm Ziena, How can I assist you today?           03:54 PM, 12th Dec                     Mace                    I e received wrong item           03:54 PM, 12th Dec                     Mace                    Can you please change it to my order           03:55 PM, 12th Dec                     Mace                             03:55 PM, 12th Dec                     Mace                    This is what I ordered           03:55 PM, 12th Dec                     Mace                             03:55 PM, 12th Dec                     Mace                    This is what I received           03:55 PM, 12th Dec                   Mais                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.           03:55 PM, 12th Dec                   Mais                   would you like us to create a return request on your behalf?           03:55 PM, 12th Dec                     Mace                    Yes please           03:55 PM, 12th Dec                   Mais                   Please give me a minute to check.           03:56 PM, 12th Dec                   Mais                   We would like to inform you that a return request has been created for the product from the order No. (9405275753) dated on (12-12-22) and the item will be received by the transport partner LMG within 3 to 5 working days .           04:00 PM, 12th Dec                   Mais                   Is there anything else I can assist you with?           04:00 PM, 12th Dec                     Mace                    No that’s all           04:00 PM, 12th Dec                     Mace                    Thank you           04:00 PM, 12th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:01 PM, 12th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5452438