Subject: Ticket Assigned - Conversation with sagar joseph
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 12 Dec 2022 11:48:30 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sagar joseph sagar joseph                    Bot:    Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  ✍️ Please enter your name Customer:  sagar joseph Bot:  Hi sagar joseph, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  940457444 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9404574444 Bot:   Great news! ? Your order is ready for pick-up   Please check your email or SMS for more details. Don't forget to collect your order within 14 days to avoid cancellation.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  971555573956            03:42 PM, 12th Dec                   Mais                   Hi Sagar, I am Mais, thank you for contacting us, how may I assist you today?           03:43 PM, 12th Dec                   Mais                   we can see that you have contacted us regarding your order 9404574444           03:43 PM, 12th Dec                     sagar joseph                    Hi           03:43 PM, 12th Dec                     sagar joseph                    Yes, in my app its still says processing           03:43 PM, 12th Dec                     sagar joseph                    But your chatbot says its ready for collection           03:43 PM, 12th Dec                     sagar joseph                    I didnt recieve any sms or email that its ready for collection           03:44 PM, 12th Dec                   Mais                   We would like to inform you that your order 9404574444 is now ready for collection.  Kindly make sure to have your ID or Passport, during the pickup.    Also, make sure to have the SMS ready or the email which sent from our end, as it is needed in the branch to be able to complete the pickup process.           03:45 PM, 12th Dec                   Mais                   as well, you can use this conversation as a proof for collection           03:45 PM, 12th Dec                   Mais                   Is there anything else I can assist you with?           03:45 PM, 12th Dec                     sagar joseph                    I didn't receive the sms or email           03:45 PM, 12th Dec                   Mais                   kindly note that you can use this conversation as a proof to collect the order           03:46 PM, 12th Dec                   Mais                   Is there anything else I can assist you with?           03:46 PM, 12th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:48 PM, 12th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5452357