Subject: New Reply Received - Click & Collect
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 11 Dec 2022 12:59:59 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div dir="auto"><div>Hello Team,<div dir="auto"><br></div>
<div dir="auto">The courier team collected only 3 dresses. </div>
<div dir="auto">The fourth item all over printed maxi dress is yet to be collected from me.</div>
<div dir="auto"><br></div>
<div dir="auto">Awaiting for your confirmation on the refund. </div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto">Best regards </div>
<div dir="auto">Lakshmy </div>
<br><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Dec 11, 2022, 09:49 Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Lakshmy,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div dir="ltr">​</div>
<div dir="ltr">Please accept our full apologies for the inconvenience caused to you.<br><br>We would like to inform you that after checking your products (Solid Tiered Knee Length Maternity Dress with Long Sleeves),(Textured Tiered Dress with Crew Neck and Button Closure) and (Pleated Floral Print Tiered Maternity Dress with Tie-Up Belt), it turns that they have collected successfully and they will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.<br><br>Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.</div>
<div dir="ltr">​<br>
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<div dir="ltr">And regarding the item (All-Over Printed Midi Maternity Dress with Long Sleeves), could you please confirm to us if you have handed it to the courier or not, so that we can check for you and assist you further.<br><br>We thank you for your understanding and cooperation.<br><br>Feel free to reach out to us if you need any further assistance!</div>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box" dir="ltr">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box'>Max </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5437457