Subject: Ticket Assigned - Conversation with hi
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 11 Dec 2022 12:53:53 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0505054830            04:37 PM, 11th Dec                   Mais                   Hi Merna, I am Mais, thank you for contacting us, how may I assist you today?           04:38 PM, 11th Dec                     hi                    I received wrong order           04:38 PM, 11th Dec                     hi                    I need to return the order           04:38 PM, 11th Dec                   Mais                   we can see that you have contacted us regarding return process, please provide us with the name of the item you want to return as it is on the site so that we can assist you further           04:38 PM, 11th Dec                   Mais                   please accept our full apology for this, we will do our best to not repeat such mistakes again           04:39 PM, 11th Dec                     hi                             04:39 PM, 11th Dec                     hi                    My order was another size i need to return please           04:40 PM, 11th Dec                     hi                    This is xl i did not order this           04:40 PM, 11th Dec                     hi                    ?           04:41 PM, 11th Dec                   Mais                   please accept our full apology, could you please provide us with the name of the item as it is on the site           04:41 PM, 11th Dec                     hi                    Set of 5 - Solid Full Brief with  Elasticated Waistband  Colour: Multicolour  Size: 16  Quantity: 1           04:42 PM, 11th Dec                     hi                    ???           04:46 PM, 11th Dec                   Mais                   We would like to inform you that a return request has been created for the product from the order No. (9405189178) dated on (11-12-22) and the item will be received by the transport partner LMG within 3 to 5 working days .           04:46 PM, 11th Dec                   Mais                   Is there anything else I can assist you with?           04:46 PM, 11th Dec                     hi                    When i will take my money back?           04:47 PM, 11th Dec                   Mais                   after collecting the item, and reached our warehouse, we will process the refund, the process may take 5 working days           04:49 PM, 11th Dec                     hi                    5 days after the pick up           04:49 PM, 11th Dec                     hi                    It's to much           04:49 PM, 11th Dec                     hi                    Can i replace the item with another size instead of returne?           04:50 PM, 11th Dec                   Mais                   please accept our full apology that the exchange service is not available for MAX products, however we will do our best to collect the item from you and refund the amount at the soonest we can           04:50 PM, 11th Dec                   Mais                   and then you can re order the item you wish with your specified size, and we will do our best to deliver it correctly without any mistakes or delays           04:51 PM, 11th Dec                     hi                    As soon you can please because I have to travel           04:51 PM, 11th Dec                   Mais                   we will do our best to solve this issue as soon as we can           04:52 PM, 11th Dec                     hi                    Thanks           04:52 PM, 11th Dec                   Mais                   Is there anything else I can assist you with?           04:53 PM, 11th Dec                     hi                    Thank you for your helping           04:53 PM, 11th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:53 PM, 11th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5447725