Subject: Note Added - [#5445751] Re: عذرًا، تم إلغاء طلبك
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Dec 2022 08:22:20 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5445751    Subject:  Re: عذرًا، تم إلغاء طلبك   Requester: ABD ULRAHMAN ALOMAR    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Mais,</div>
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<div dir="ltr">As requested, we have checked the shared shipment and found that the status "NDR Delivered" is already published on our side. Kindly check the shared request body and the screenshot of the shared shipment.</div>
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<div dir="ltr">{<br>  "customer_shipment_id": "940301511099990001",<br>  "customer_shipment_status": "NDRDelivered",<br>  "customer_shipment_sub_status": "NDRDelivered",<br>  "change_in_customer_shipment_status": "TRUE",<br>  "shipment_direction": "FORWARD",<br>  "event_timestamp": "2022-12-11 11:20:28",<br>  "entry_type": "Hybris",<br>  "order_id": "9403015110",<br>  "chargeable_weight": "21.0084",<br>  "scac": "LMG",<br>  "seller_organization_code": "LMG_UAE",<br>  "ship_node": "9999000",<br>  "tracking_id": "FC112722008999",<br>  "reference_number": "FC112722008999"<br>}</div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQxMjk2OTE0OTgsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.dCj1-UUeuaHE3OrOhoQYJ2TxFzie3BpHVnqwMGvQHkc" style="width: auto" class="fr-fic fr-fil fr-dib" data-id="24129691498"></div>
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<div style="line-height: normal">We would like to inform you that we are proceeding with ticket # 350592 closure. Below is the summary for your reference.</div>
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<div><span rel="tempredactor" dir="ltr"><strong>Issue Raised:-</strong> Status Update Issue</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Solution Provided:-</strong> Informed the client that the status "NDR Delivered"  is already published on our side.</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Root Cause or RCA id:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong dir="ltr">Is Permanent Solution Required:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Permanent Solution (If Any):-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>JIRA ID:-</strong> NA</span></div>
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor">Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.</span></div>
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor">After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.</span></div>
<div><span rel="tempredactor">Please provide your valuable feedback.</span></div>
<div><span rel="tempredactor">An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.</span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/350592" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/350592</a></span>
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<div><span style="font-size: 13.3333px"><strong>Archit Suri</strong></span></div>
<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700">Technical Engineer | FarEye</span></span></div>
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<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700; font-size: 12.8px">Call: </span><span rel="tempredactor" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span style="font-weight: 700">+91 70-6595-6595</span></span>
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                            On
                            Sun, 11 Dec at  1:30 PM
                            <span class="separator">,  Centrepoint &lt;[email-masked]&gt;  wrote:
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<div dir="ltr" style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">Hi Team,<br><br>Problem Statement: State Order Update<br>Order Date :Nov 27, 2022<br>Order ID:9403015110<br>Tracking ID:FC112722008999<br>Required Assistance: Update The Order Status<br><br>Issue Description: As per hybris status the order is NDR and the customer is saying that he already received the order​, so please check the order status and advise.<br><br>Regards,</div>
<div dir="ltr">Mais.</div>
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