Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 09 Dec 2022 12:30:09 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           04:17 PM, 09th Dec                     User                    I have a question please           04:17 PM, 09th Dec                     User                    I returned an item and it was picked up, yet I dont see any refund on my credit on Max app nor my credit card           04:18 PM, 09th Dec                   Mais                   Hi, I am Mais, thank you for contacting us.           04:20 PM, 09th Dec                   Mais                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           04:20 PM, 09th Dec                   Mais                   Is there anything else I can assist you with?           04:20 PM, 09th Dec   
                   User                    So I should expect to get my refund by 12/12?           04:21 PM, 09th Dec                   Mais                   please provide me with your order number           04:23 PM, 09th Dec                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           04:24 PM, 09th Dec                     User                    Sure           04:25 PM, 09th Dec                     User                    just a minute           04:25 PM, 09th Dec                     User                    Order # 2109958971           04:26 PM, 09th Dec                   Mais                   regarding the order 2109958971, we have processed the refund of amount (EGP120.00) on (12/5/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           04:28 PM, 09th Dec                   Mais                   Is there anything else I can assist you with?           04
 :28 PM, 09th Dec                     User                    Thank you Mais           04:29 PM, 09th Dec                     User                    have a lovely day!           04:29 PM, 09th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:29 PM, 09th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5439048