Subject: Ticket Assigned - Conversation with prudhvi
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 09 Dec 2022 12:27:45 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with prudhvi prudhvi                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  prudhvi Bot:  Hi prudhvi, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0522695504            04:15 PM, 09th Dec                     prudhvi                    ok           04:15 PM, 09th Dec                     prudhvi                    I have raised return request for the order 9594600470 on  18th Nov 2022. Till date the return was not picked up. Could you please check the status and update?           04:16 PM, 09th Dec                   Mais                   Hi Prudhvi, I am Mais, thank you for contacting us.           04:18 PM, 09th Dec                   Mais                   Please give me a minute to check.           04:18 PM, 09th Dec                   Mais                   could you please confirm your contact number?           04:19 PM, 09th Dec                     prudhvi                    0522695504           04:21 PM, 09th Dec                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:22 PM, 09th Dec                   Mais                   we will get in touch with you at the soonest we can           04:22 PM, 09th Dec                   Mais                   Is there anything else I can assist you with?           04:22 PM, 09th Dec                     prudhvi                    When can I expect the pick up?           04:23 PM, 09th Dec                   Mais                   please allow us 24-48 hours as a maximum           04:25 PM, 09th Dec                   Mais                   Is there anything else I can assist you with?           04:26 PM, 09th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:27 PM, 09th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5439038