Subject: Ticket Assigned - Conversation with Sheena
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 09 Dec 2022 11:46:28 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sheena Sheena                    Hi           03:28 PM, 09th Dec                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            03:28 PM, 09th Dec                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            03:28 PM, 09th Dec                     Sheena                    1           03:28 PM, 09th Dec                   MAX UAE whatsapp bot                    Hello Sheena , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:28 PM, 09th Dec                     Sheena                    1           03:28 PM, 09th Dec                   MAX UAE whatsapp bot                   Please enter your order number to continue.           03:28 PM, 09th Dec                     Sheena                    9404890978           03:29 PM, 09th Dec                   MAX UAE whatsapp bot                    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it.   You can also easily track your order from My Account > Order History.            03:29 PM, 09th Dec                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:29 PM, 09th Dec                     Sheena                    2           03:29 PM, 09th Dec                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:29 PM, 09th Dec                     Sheena                    1           03:29 PM, 09th Dec                   MAX UAE whatsapp bot                   Please enter your email address           03:29 PM, 09th Dec                     Sheena                    [email-masked]           03:30 PM, 09th Dec                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:30 PM, 09th Dec                   Mais                   Hi Sheena, I am Mais, thank you for contacting us, how may I assist you today?           03:31 PM, 09th Dec                   Mais                   we can see that you have contacted us regarding your order 9404890978           03:31 PM, 09th Dec                     Sheena                    Hi Mais           03:31 PM, 09th Dec                     Sheena                    Yes           03:32 PM, 09th Dec                     Sheena                    It says the order is delivered           03:32 PM, 09th Dec                     Sheena                    But I have not received it           03:32 PM, 09th Dec                   Mais                   As per our records, your order has been delivered on 9-12-22, could you please check with your family members, your neighbors and the security?           03:32 PM, 09th Dec                     Sheena                    I am at home           03:32 PM, 09th Dec                     Sheena                    It’s not delivered           03:32 PM, 09th Dec                     Sheena                    ?           03:34 PM, 09th Dec                   Mais                   please allow me a minute to check           03:34 PM, 09th Dec                     Sheena                    Ok           03:34 PM, 09th Dec                   Mais                   sorry for the delay, we are still checking           03:38 PM, 09th Dec                     Sheena                    Ok           03:38 PM, 09th Dec                   Mais                   could you please check the attached image and let us know if this is your address or not           03:40 PM, 09th Dec                   Mais                            03:40 PM, 09th Dec                     Sheena                    My flat is 703           03:40 PM, 09th Dec                     Sheena                    But nothing is there           03:41 PM, 09th Dec                     Sheena                             03:41 PM, 09th Dec                     Sheena                    It’s clearly mentioned 3A1           03:41 PM, 09th Dec                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:41 PM, 09th Dec                   Mais                   we will get in touch with you at the soonest we can           03:41 PM, 09th Dec                   Mais                   Is there anything else I can assist you with?           03:41 PM, 09th Dec                     Sheena                    Maybe he went to 4A1           03:41 PM, 09th Dec                     Sheena                    No. Please sort this asap           03:42 PM, 09th Dec                   Mais                   please provide us with your exact address           03:42 PM, 09th Dec                     Sheena                    Town Square Dubai  Zahra Breeze 3A-1 Flat 703           03:43 PM, 09th Dec                     Sheena                    Same as mentioned on the order           03:43 PM, 09th Dec                   Mais                   we will do the needful and get in touch with you as soon as we can           03:44 PM, 09th Dec                   Mais                   Is there anything else I can assist you with?           03:44 PM, 09th Dec                     Sheena                    No           03:44 PM, 09th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:46 PM, 09th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5438857