Subject: Ticket Assigned - Conversation with Sumi
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 08 Dec 2022 10:57:14 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sumi Sumi                    Helo we have placed an order,till now its showing pricessing           02:48 PM, 08th Dec                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            02:48 PM, 08th Dec                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            02:49 PM, 08th Dec                     Sumi                    1           02:49 PM, 08th Dec                   MAX UAE whatsapp bot                    Hello Sumi , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:49 PM, 08th Dec                     Sumi                    1           02:49 PM, 08th Dec                   MAX UAE whatsapp bot                   Please enter your order number to continue.           02:49 PM, 08th Dec                     Sumi                    9404698628           02:49 PM, 08th Dec                   MAX UAE whatsapp bot                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            02:49 PM, 08th Dec                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:49 PM, 08th Dec                     Sumi                    No           02:50 PM, 08th Dec                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:50 PM, 08th Dec                     Sumi                    3           02:50 PM, 08th Dec                   MAX UAE whatsapp bot                    Hi Sumi , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            02:50 PM, 08th Dec                     Sumi                    5           02:50 PM, 08th Dec                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:50 PM, 08th Dec                   Mais                   Hi Sumi, I am Mais, thank you for contacting us, how may I assist you today?           02:52 PM, 08th Dec                   Mais                   we can see that you have contacted us regarding your order 9404698628           02:52 PM, 08th Dec                   Mais                   we would like to inform you that your order will be ready for pick up at the soonest           02:53 PM, 08th Dec                   Mais                   as the expected date for the order to be ready is on 8-12-22, so please allow us till the end of this day           02:53 PM, 08th Dec                   Mais                   and you will receive a message when it will be ready for collection           02:53 PM, 08th Dec                   Mais                   Is there anything else I can assist you with?           02:53 PM, 08th Dec                     Sumi                    I want to know whether I will get it before 5pm today           02:53 PM, 08th Dec                   Mais                   kindly accept our full apology that we are unable to determine a specified time, but we will do our best to process the order as soon as we can           02:54 PM, 08th Dec                   Mais                   Is there anything else I can assist you with?           02:55 PM, 08th Dec                     Sumi                    No           02:56 PM, 08th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:56 PM, 08th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5434129