Subject: Ticket Assigned - Conversation with arshad
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 08 Dec 2022 10:55:51 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with arshad arshad                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi arshad, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:32 PM, 08th Dec                     arshad                    K           02:32 PM, 08th Dec                   Mais                   Hi Arshad, I am Mais, thank you for contacting us, how may I assist you today?           02:32 PM, 08th Dec                   Mais                   we can see that you have contacted us regarding refund information, could you please elaborate your query?           02:33 PM, 08th Dec                     arshad                    I already returned the items that I ordered..but  refunded only for one poduct           02:34 PM, 08th Dec                     arshad                    Product*           02:34 PM, 08th Dec                     arshad                             02:34 PM, 08th Dec                     arshad                    U didn't refunded the price of Lee cooper bag           02:35 PM, 08th Dec                   Mais                   We would like to inform you that we have processed the refund of amount (AED 10) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           02:41 PM, 08th Dec                   Mais                   could you please provide us with us the name of the item which it has not been processed?           02:42 PM, 08th Dec                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           02:45 PM, 08th Dec                     arshad                             02:45 PM, 08th Dec                     arshad                    47           02:45 PM, 08th Dec                     arshad                    Lee cooper solid waist bag           02:45 PM, 08th Dec                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:48 PM, 08th Dec                   Mais                   we have processed the refund of the item           02:53 PM, 08th Dec                   Mais                   Is there anything else I can assist you with?           02:53 PM, 08th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:55 PM, 08th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5434125